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Genesys Engage VS Directly

Compare Genesys Engage VS Directly and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Engage logo Genesys Engage

Contact Center Operations

Directly logo Directly

Directly provides on-demand customer service apps.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • Directly Landing page
    Landing page //
    2023-02-03

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

Directly videos

+ Add

Earn $20 to $35 / Day Online as Chat Support - Non Voice Online Jobs in Directly

More videos:

  • Review - Directly Jobs - WORK FROM HOME With Customer Service Support
  • Review - Directly.live Review | Online Video Platform

Category Popularity

0-100% (relative to Genesys Engage and Directly)

Genesys Engage

Directly

Communication
100 100%
Communication
0% 0
Forums
0 0%
Forums
100% 100
Customer Support
92 92%
Customer Support
8% 8
Forums And Forum Software
0 0%
Forums And Forum Software
100% 100

User comments

Share your experience with using Genesys Engage and Directly. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Directly seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Engage mentions (0)

We have not tracked any mentions of Genesys Engage yet. Tracking of Genesys Engage recommendations started around Mar 2021.

Directly mentions (1)

  • Minecraft Support - Not even once
    After day 3 I had enough of the waiting and I ended up contacting support. I was immediately contacted by a so called "minecraft gamer" which is a automated bot via the site known as "directly.com" which microsoft uses for customer support with pre-written messages. It told me to just wait cause this is an issue they know of and cant do much about as it currently stands. I accepted the answer and waited another day. Source: over 2 years ago

What are some alternatives?

When comparing Genesys Engage and Directly, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Forumbee - Forumbee offers community forums for discussions, feedback and Q&A.

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