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Directly VS Genesys Cloud

Compare Directly VS Genesys Cloud and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Directly logo Directly

Directly provides on-demand customer service apps.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Directly Landing page
    Landing page //
    2023-02-03
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Directly videos

+ Add

Earn $20 to $35 / Day Online as Chat Support - Non Voice Online Jobs in Directly

More videos:

  • Review - Directly Jobs - WORK FROM HOME With Customer Service Support
  • Review - Directly.live Review | Online Video Platform

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Directly and Genesys Cloud)

Directly

Genesys Cloud

Forums And Forum Software
100 100%
Forums And Forum Software
0% 0
Communication
0 0%
Communication
100% 100
Forums
100 100%
Forums
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Directly and Genesys Cloud. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Directly seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Directly mentions (1)

  • Minecraft Support - Not even once
    After day 3 I had enough of the waiting and I ended up contacting support. I was immediately contacted by a so called "minecraft gamer" which is a automated bot via the site known as "directly.com" which microsoft uses for customer support with pre-written messages. It told me to just wait cause this is an issue they know of and cant do much about as it currently stands. I accepted the answer and waited another day. Source: over 2 years ago

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Directly and Genesys Cloud, you can also consider the following products

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Forumbee - Forumbee offers community forums for discussions, feedback and Q&A.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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