Software Alternatives, Accelerators & Startups
Register | Login

Genesys Cloud VS Rocket.Chat

Compare Genesys Cloud VS Rocket.Chat and see what are their differences

Front
The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Rocket.Chat logo Rocket.Chat

Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Rocket.Chat Landing page
    Landing page //
    2024-05-23

Genesys Cloud

Website
genesys.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Rocket.Chat

Website
rocket.chat
Pricing URL
Official Rocket.Chat Pricing
$ Details
Release Date
2016 January
Startup details
Country
Brazil
State
Rio Grande do Sul
City
Porto Alegre
Founder(s)
Gabriel Engel
Employees
50 - 99
Edit details

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Rocket.Chat videos

+ Add

What does Rocket.Chat look like?

Category Popularity

0-100% (relative to Genesys Cloud and Rocket.Chat)

Genesys Cloud

Rocket.Chat

Communication
54 54%
Communication
46% 46
Customer Support
100 100%
Customer Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

Share your experience with using Genesys Cloud and Rocket.Chat. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, Rocket.Chat seems to be more popular. It has been mentiond 65 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

Rocket.Chat mentions (65)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Rocket.Chat - Open-source communication platform with Omnichannel features, Matrix Federation, Bridge with others apps, Unlimited messaging, and Full messaging history. - Source: dev.to / 4 months ago
  • Alternatives List
    Rocket.Chat is an alternative to discord for companies and teams. Source: 12 months ago
  • Self hosting Rocket.chat
    I'm considering switching from Matrix / Element to rocket.chat for a small instance (< 10 people) I host for my friends. However there is something during the setup process that gives me pause:. Source: 12 months ago
  • Answer honestly: How many of you are gradually moving away from Discord to alternatives and how are you handling it?
    Depends on what do you exactly mean, but the obvious answers to this question are either: Revolt, Matrix(for instance, Element, etc.), Guilded, etc. I suppose rocket.chat and Slack could be considered as well. Source: about 1 year ago
  • Rocket.chat - docker compose
    Trying to setup rocket.chat in portainer. Can anybody post correct docker compose here? Source: about 1 year ago
View more

What are some alternatives?

When comparing Genesys Cloud and Rocket.Chat, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Slack - A messaging app for teams who see through the Earth!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Mattermost - Mattermost is an open source alternative to Slack.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.

Loading...