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Genesys Cloud VS Mitel

Compare Genesys Cloud VS Mitel and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Mitel logo Mitel

Business Communications and Collaboration
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Mitel Landing page
    Landing page //
    2019-04-20

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Mitel videos

+ Add

KAPPA BANDA MITEL 1 SLIDES REVIEW/LOOKBOOK

More videos:

  • Review - KAPPA MITEL SLIDE REVIEW😍🔥
  • Review - KAPPA BANDA MITEL 1 SLIDES REVIEW/UNBOXING!🔥

Category Popularity

0-100% (relative to Genesys Cloud and Mitel)

Genesys Cloud

Mitel

Communication
83 83%
Communication
17% 17
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
79 79%
Enterprise Communication
21% 21

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and Mitel

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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Mitel Reviews

Top 10 VoIP providers in 2022
Mitel is a powerful unified communications solution for companies of all sizes. Mitel is an excellent choice for all enterprises due to the numerous ways the product can be installed. The solution is available in the cloud as well as on-premises. Mitel offers a wide range of telephony, collaboration, mobility administration, and contact center capabilities and tools, making...
Source: voip.review
Best Call Center Software: The Complete List (2020 Update)
Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.
Source: biz30.timedoctor.com
Top successful VoIP business phone system providers in the market
Mitel is a good solution for businesses that have large call center services. Because they offer the traditional phone system equipment for the in-person customer service staff, that equipment is feature-rich and provides options for the customers to call back, webchat integration and universal queuing. Apart from that, Mitel works well with many other third-party apps. They...
Source: talkroute.com

What are some alternatives?

When comparing Genesys Cloud and Mitel, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Phonebooth - Phonebooth is one of the leading voip providers, providing phone systems & phone service for small businesses.

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