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Genesys Cloud VS KrispCall

Compare Genesys Cloud VS KrispCall and see what are their differences

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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KrispCall logo KrispCall

Virtual cloud phone system for business
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • KrispCall Landing page
    Landing page //
    2022-07-12

KrispCall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types.

It's integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems.

With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allows you expand your business internationally.

A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through mobile phone.

Genesys Cloud

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

KrispCall

Website
krispcall.com
Pricing URL
Official KrispCall Pricing
$ Details
paid Free Trial $15.0 / Monthly
Platforms
Windows Android iOS Web Browser Google Chrome Mac OSX
Release Date
2020 September
Edit details

Genesys Cloud features and specs

No features have been listed yet.

KrispCall features and specs

  • Unified Callbox: Yes
  • Call Monitoring: Yes
  • Shared Number: Yes
  • Global Calling: Yes
  • Call Forward: Yes
  • Call Recording: Yes
  • Call Analytics and Reporting: Yes
  • Call Transfer: Yes
  • Call Conferencing: Yes
  • Telephony: Yes
  • Call Recording: Yes
  • Toll-Free Numbers (Voice, SMS &MS): Yes
  • Local Number (SMS & Voice): Yes
  • Mobile Numbers (Voice, SMS & MMS): Yes
  • National Number (Voice): Yes
  • Click to Call Widget: Yes

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

KrispCall videos

+ Add

How to get a virtual phone number from KrispCall?

More videos:

  • Tutorial - How to Sign Up to KrispCall Virtual Cloud Phone System?

Category Popularity

0-100% (relative to Genesys Cloud and KrispCall)

Genesys Cloud

KrispCall

Communication
77 77%
Communication
23% 23
Enterprise Communication
74 74%
Enterprise Communication
26% 26
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and KrispCall

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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KrispCall Reviews

  1. Worth every penny

    I'm a small BPO business owner and I found KrispCall really easy to use. It's saved me a ton of time and it has helped me get in contact with potential customers. It's been worth every penny.

    🏁 Competitors: SnapCall, Dialpad
    👍 Pros:    Secure and easy to use|Best customer support|Great user experience
  2. Glad I found Krispcall.

    "I'm glad I found KrispCall!" We've been using them for a few months and are quite pleased with our decision to switch.

    🏁 Competitors: RingCentral, Dialpad
    👍 Pros:    Unified callbox|Ivr|Intelligent call routing|Contact tagging
    👎 Cons:    Limited integrations|Ring strategy
  3. I'm impressed with the esase of its use

    I work in a call center, and many of our clients are always from overseas. We've been using KrispCall for the last three months, and it's helped me and my team manage our department smoothly 24/7 without any call dropouts or call hold issues. It's far more convenient and user-friendly than a traditional phone system. Customer service is also very friendly and willing to assist.

    🏁 Competitors: RingCentral
    👍 Pros:    Call recording|Ivr|Smooth call transfer|Shared number|Unified callbox
    👎 Cons:    Limited intregation

What are some alternatives?

When comparing Genesys Cloud and KrispCall, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallHippo - Easy to use Phone System with World-Class Support

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

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