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Genesys Cloud VS Kavkom

Compare Genesys Cloud VS Kavkom and see what are their differences

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Contents:
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  2. » Videos
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  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Kavkom logo Kavkom

Discover the cloud business telephony solution with innovative, simple, and intuitive features coupled with the Kavkom CRM. ✔️ Custom demo!
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Kavkom Landing page
    Landing page //
    2023-09-05

Kavkom reinvents the internal and external communication of your company thanks to its multi-function platform interconnecting company telephony, telephone numbers in more than 50 countries, videoconferencing, CRM, call campaigns, voice message broadcasts, SMS sending. .

Our modular product adapts to any type of business, whatever its size, and gives you access to a tailor-made system equipped with all the functionalities you need for company growth.

Genesys Cloud features and specs

No features have been listed yet.

Kavkom features and specs

  • APIs: Yes
  • Mobile Access: Yes
  • Alerts and escalation: Yes
  • Archiving and retention: Yes
  • Automatic call: Yes
  • GRC: Yes
  • Computer telephony coupling: Yes
  • Real-time chat: Yes
  • Chat and messaging: Yes
  • Audio and video conferences: Yes
  • Quotation: Yes
  • Automatic call distribution: Yes
  • Manuals calls distribution: Yes
  • Call recording: Yes
  • Scheduled recording: Yes
  • Virtual extensions: Yes
  • Campaign management: Yes
  • Call center management: Yes
  • Contact management: Yes
  • Email management: Yes
  • Workflow management: Yes
  • Lead management: Yes
  • Waiting lists management: Yes
  • Sales pipelines Data importing and exporting: Yes
  • Third party integrations: Yes
  • Call Loging: Yes
  • SIP trunks: Yes
  • SMS messaging: Yes
  • Internationals Phone Numbers: Yes
  • Documents storage: Yes
  • Call tracking: Yes
  • Real-time monitoring: Yes
  • Calendar and reminder system: Yes
  • Activity Dashboard: Yes
  • Call transfer: Yes

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Kavkom videos

+ Add

How to configure HubSpot integration in Kavkom CRM

Category Popularity

0-100% (relative to Genesys Cloud and Kavkom)

Genesys Cloud

Kavkom

Communication
98 98%
Communication
2% 2
Call Center Software
92 92%
Call Center Software
8% 8
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
96 96%
Enterprise Communication
4% 4

User comments

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What are some alternatives?

When comparing Genesys Cloud and Kavkom, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CloudTalk - Work locally, grow globally

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

PackageX Receive - PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.

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