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Genesys Cloud VS iKcon Infotech

Compare Genesys Cloud VS iKcon Infotech and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

iKcon Infotech logo iKcon Infotech

iKconinfotech's Call Center is best for Business
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • iKcon Infotech Landing page
    Landing page //
    2022-06-04

We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments.

Genesys Cloud features and specs

No features have been listed yet.

iKcon Infotech features and specs

  • Easy to Set-up and use: Easy and Customizable UI provides ease to your clients.
  • IVR: Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
  • Unified Agent Workbench: Single window workbench to helps call center agents to reduce average handling time (AHT).
  • User And Group Management: Edit, change or add users of all permission levels.
  • Extensions: Create extensions for phones to register to and an option to receive emails on missed calls.

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

iKcon Infotech videos

No iKcon Infotech videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Genesys Cloud and iKcon Infotech)

Genesys Cloud

iKcon Infotech

Communication
95 95%
Communication
5% 5
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and iKcon Infotech, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Ecosmob Call Center Solution - Ecosmob provides call center and contact center solutions and that gives your customer service team the tools they need for accurate routing & faster call resolution.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Cloud Call Center - The Service Cloud is a call center management solution, built on a SaaS model, that empowers your company to manage customer service in the cloud. Take a free trial today

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Adore VOIP Billing - Adore Infotech is the leading company of VoIP Providers for Business. We offer VoIP Software, SIP Server solutions to fulfill Your Business needs.

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