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Genesys Cloud VS Freshdesk Contact Center

Compare Genesys Cloud VS Freshdesk Contact Center and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Freshdesk Contact Center videos

No Freshdesk Contact Center videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Genesys Cloud and Freshdesk Contact Center)

Genesys Cloud

Freshdesk Contact Center

Communication
87 87%
Communication
13% 13
Enterprise Communication
86 86%
Enterprise Communication
14% 14
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Freshdesk Contact Center, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Convoso - Call center solution to covert leads faster

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