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Genesys Cloud VS Cisco Jabber

Compare Genesys Cloud VS Cisco Jabber and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Cisco Jabber logo Cisco Jabber

Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Cisco Jabber Landing page
    Landing page //
    2023-09-12

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Cisco Jabber videos

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Cisco Jabber Basic Feature Guide

Category Popularity

0-100% (relative to Genesys Cloud and Cisco Jabber)

Genesys Cloud

Cisco Jabber

Communication
64 64%
Communication
36% 36
Customer Support
100 100%
Customer Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Cisco Jabber, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Slack - A messaging app for teams who see through the Earth!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Microsoft Teams - Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.

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