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Genesys Cloud VS Skype

Compare Genesys Cloud VS Skype and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Skype logo Skype

Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Skype Landing page
    Landing page //
    2023-10-07

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Skype videos

+ Add

How to use Skype - Beginners Guide

More videos:

  • Review - How does Google Duo compare to Skype and Facetime?
  • Tutorial - How to Use Skype

Category Popularity

0-100% (relative to Genesys Cloud and Skype)

Genesys Cloud

Skype

Communication
18 18%
Communication
82% 82
Customer Support
100 100%
Customer Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and Skype

Genesys Cloud Reviews

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Skype Reviews

20 Telegram Alternatives to Chat With in 2024
You can use Skype for messaging, including things like emojis and reactions. But the real strength of Skype is its calling features. It can do video calling and screen sharing between devices, but it also has a landline calling feature (for a price), meaning you can do both chats and old-school phone calls.
Source: www.mightynetworks.com
The 7 best apps you can use as a WhatsApp alternative
Part of Microsoft's office productivity suite, Skype has always had something of a business focus, so it might not spring to mind for casual users. It's a full-featured communication app, though, and suitable for both work and recreation. As you'd expect, it can easily do voice, video, and text chats, as well as exchange files. Thanks to a variety of plug-ins, you can record...
Source: www.businessinsider.com
8 Tools You Need For Working Remotely in 2022
We use Google Meet because it’s free. Zoom, on the other hand, requires a fee for sessions longer than 40 minutes. And Skype is already obsolete and constantly glitches.
Source: hackernoon.com
Top 5 Skype Alternatives that you can Switch in 2021
Skype has been existing in the market for many years with once in a blue moon adapted feature updates. Few businesses continued with Skype adjusting to it just because they are used to it neglecting the fact that there are few best and better Skype alternatives in the market.
Source: www.troopmessenger.com
18 Best Discord Alternatives 2020 | Expert Reviews
Skype is one of the most usable Discord alternatives available. It allows you to have one-on-one as well as group chats. You can use the audio call or video chat options available, along with an option to share your screen. Skype has a very basic user interface, so it hardly requires any time to get your hands around the software and get fluent with it. It allows users to...
Source: solutionsuggest.com

What are some alternatives?

When comparing Genesys Cloud and Skype, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

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