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Gainsight VS NICE inContact

Compare Gainsight VS NICE inContact and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Gainsight logo Gainsight

Customer Success for the New Enterprise

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Gainsight videos

+ Add

Gainsight Product Overview

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Gainsight and NICE inContact)

Gainsight

NICE inContact

Customer Success
100 100%
Customer Success
0% 0
Communication
0 0%
Communication
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Gainsight and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and NICE inContact

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Gainsight and NICE inContact, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Planhat - Customer success has changed. Meet the modern Customer Platform!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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