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Gainsight VS Medallia

Compare Gainsight VS Medallia and see what are their differences

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Gainsight logo Gainsight

Customer Success for the New Enterprise

Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).
  • Gainsight Landing page
    Landing page //
    2023-05-13
  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

Gainsight videos

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Gainsight Product Overview

Medallia videos

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Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Category Popularity

0-100% (relative to Gainsight and Medallia)

Gainsight

Medallia

Customer Success
100 100%
Customer Success
0% 0
Surveys
0 0%
Surveys
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

Share your experience with using Gainsight and Medallia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and Medallia

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Medallia Reviews

We have no reviews of Medallia yet.
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Social recommendations and mentions

Based on our record, Medallia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

Medallia mentions (1)

What are some alternatives?

When comparing Gainsight and Medallia, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

Planhat - Customer success has changed. Meet the modern Customer Platform!

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

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