Gainsight VS Frill

Frill

A better way to collect customer feedback

Landing page //
2023-05-13

Landing page //
2023-08-20

Gainsight Product Overview

Frill videos

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Frill review | Collect Your Customer Feedback

Category Popularity

0-100% (relative to Gainsight and Frill)

Frill

Customer Success

100 100%

Customer Success

0% 0

Customer Feedback

0 0%

Customer Feedback

100% 100

Customer Experience Management

100 100%

Customer Experience Management

0% 0

User Feedback

0 0%

User Feedback

100% 100

User comments

Share your experience with using Gainsight and Frill. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight and Frill

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)

Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.

Source: userpilot.com

Frill Reviews

Denis Anisimov

| CTO at Introwise | over 1 year ago

Easy to embed and customize
We are using Frill to collect user feedback and feature requests, as well as post announcements about new feature updates to our users.

I love how easy it was to connect Frill with our own system, including SSO support for seamless users authentication. We also integrated the Frill widget right into our product user's dashboard so it's easy to distribute announcements and collect new feature ideas this way.

One of the most satisfying product experiences I've had with a tool for our business. Their customer support is top-notch as well.

🏁 Competitors: Nolt, Upvoty

👍 Pros: Inexpensive|Customizable|Fast|Great customer support|Well designed
Sam Hulick

| CEO at ReelCrafter | about 2 years ago

Best one!
Frill is thoughtfully designed and simple to use while offering a complex and powerful level of customizability. It integrates seamlessly into our web app and has become a crucial part of the feedback loop with our customers

🏁 Competitors: Canny

Social recommendations and mentions

Based on our record, Frill seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

Frill mentions (2)

How I’m handling Reddit saying it’s not allowed to use user’s own API keys
What are your thoughts about setting up a frill? It'll make it super easy to see and have everything - all ideas and features with the proper organization, and users will be able to upvote features, see what's up, etc. Maybe put it on the sidebar too. Source: 12 months ago
Introducing Midnight Alarm, a brand-new iOS app that redefines the way you wake up. Features alarm folders, Critical Alerts support, scheduled alarms, widgets, live activities, weather, calendar integration, and more!
Right now, the only one that comes to mind is https://frill.co/. I reckon it might be free for what you need and how much you'd use it. But I'll keep noodling on other services that might fit the bill. Source: about 1 year ago