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Gainsight PX VS UserGuiding

Compare Gainsight PX VS UserGuiding and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Gainsight PX logo Gainsight PX

BY CLICKING ON THE “ACCEPT” OR “”SUBMIT” BUTTON, YOU OR THE ENTITY OR COMPANY THAT YOU REPRESENT (“YOU,” “YOUR,” “YOURS” OR “LICENSEE”) ARE UNCONDITIONALLY CONSENTING TO BE BOUND BY, ARE BECOMING A PARTY TO THIS GAINSIGHT API LICENSE AGREEMENT (“AGR…

UserGuiding logo UserGuiding

Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.
Visit Website
  • Gainsight PX Landing page
    Landing page //
    2023-09-17
  • UserGuiding Welcome users with an onboarding guide
    Welcome users with an onboarding guide //
    2024-06-14
  • UserGuiding Create product tours and walkthroughs
    Create product tours and walkthroughs //
    2024-06-14
  • UserGuiding Show all of your educational material in-app
    Show all of your educational material in-app //
    2024-06-14
  • UserGuiding Create target segments of your users
    Create target segments of your users //
    2024-06-14
  • UserGuiding Gather and track user feedback
    Gather and track user feedback //
    2024-06-14
  • UserGuiding Get detailed performance analytics
    Get detailed performance analytics //
    2024-06-14

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code product adoption platform that helps increase activation & retention and reduce churn using many in-app walkthroughs and widgets as well as standalone Knowledge Base and Product Updates pages. Provide your users all the self-serve help they need throughout their journey, and also gather valuable insights and feedback from them with our in-app surveys to give you direction and improve your product development.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Try UserGuiding today to give your product adoption a huge, instant boost.

Gainsight PX

Website
gainsight.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

UserGuiding

Website
userguiding.com
Pricing URL
Official UserGuiding Pricing
$ Details
paid Free Trial $69.0 / Monthly (Basic; Guides & Checklists, Knowledge Base, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox
Edit details

Gainsight PX features and specs

  • User Behavior Analytics
    Gainsight PX provides comprehensive user behavior analytics to help understand customer interactions and improve product engagement.
  • In-App Messaging
    The platform offers robust in-app messaging capabilities, allowing for timely and contextually relevant communication with users.
  • Feature & Audience Management
    Gainsight PX enables efficient management of product features and user segmentation, helping to tailor experiences and maximize impact.
  • Integration Capabilities
    It offers seamless integration with a wide variety of tools and platforms, including CRMs, enabling a smooth data flow across systems.
  • Customer Support
    Users benefit from strong customer support, including a dedicated customer success manager to ensure optimal use of the tool.

Possible disadvantages of Gainsight PX

  • Complexity
    The platform can be complex to set up and requires a level of technical expertise, which might be a barrier for smaller teams.
  • Cost
    Gainsight PX may be expensive for small to mid-sized companies, especially considering the advanced functionalities and comprehensive support provided.
  • Learning Curve
    While powerful, the platform has a steep learning curve, which could delay full utilization and may require extensive training.
  • Customization Limitations
    Some users may find limitations in the customization options available for reports and dashboards, hindering tailored analytics.
  • Performance Issues
    At times, users have reported performance issues when dealing with large datasets, which can slow down analysis and reporting.

UserGuiding features and specs

  • User Onboarding Guides
  • Hotspots
  • Onboarding Checklists
  • Knowledge Base
  • Resource Centers
  • Product Updates Page
  • In-App Surveys
  • NPS Surveys
  • User Engagement Analytics
  • User Identification
  • Audience Segmentation
  • No-code
  • Custom Attributes
  • Weekly Reporting Emails
  • Custom CSS
  • Google Analytics Integration
  • Hubspot Integration
  • Slack Integration
  • Intercom Integration
  • Mixpanel Integration
  • Multiple Team Members
  • Multiple Domains

Analysis of Gainsight PX

Overall verdict

  • Yes, Gainsight PX is generally regarded as a good choice for companies looking to enhance their product experiences and drive user engagement. Its comprehensive features and user-friendly interface make it a valuable tool for product managers and teams aiming for data-driven decision-making.

Why this product is good

  • Gainsight PX is considered a strong product experience platform because it offers robust analytics, user engagement tools, and real-time product feedback collection. It allows companies to better understand user behaviors, segment audiences, and improve product experiences through targeted in-app messaging and guidance. The platform integrates well with other tools, providing a seamless way to leverage product data for enhanced user engagement and product optimization.

Recommended for

    Gainsight PX is recommended for SaaS companies, product managers, and teams that focus on user engagement and product development. It is particularly well-suited for organizations that want to leverage data analytics to optimize the user journey and enhance the overall product experience.

Analysis of UserGuiding

Overall verdict

  • Overall, UserGuiding is generally well-regarded as a valuable tool for improving user onboarding processes. It is praised for its ease of use, flexibility, and effectiveness in enhancing the user experience.

Why this product is good

  • UserGuiding is designed to help businesses create interactive user onboarding experiences without needing to write code. It offers features such as product tours, guides, checklists, tooltips, and analytics to improve user engagement and facilitate better understanding of the software or platform being introduced.

Recommended for

    UserGuiding is recommended for SaaS companies, product managers, and growth teams who are looking to improve customer onboarding and engagement. It is especially beneficial for teams that lack the resources to create custom onboarding solutions from scratch, as it allows them to quickly deploy dynamic guides and tutorials with minimal technical effort.

Gainsight PX videos

+ Add

Gainsight PX Product Overview

UserGuiding videos

+ Add

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - 🌟 UserGuiding - Onboard your new users, without any coding! 🌟
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Category Popularity

0-100% (relative to Gainsight PX and UserGuiding)

Gainsight PX

UserGuiding

User Onboarding And Engagement
5 5%
User Onboarding And Engagement
95% 95
User Engagement
8 8%
User Engagement
92% 92
Digital Adoption
9 9%
Digital Adoption
91% 91
User Experience
4 4%
User Experience
96% 96

User comments

Share your experience with using Gainsight PX and UserGuiding. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gainsight PX and UserGuiding

Gainsight PX Reviews

We have no reviews of Gainsight PX yet.
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UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
Source: www.marketermilk.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. “The price is a bit high. It...
Source: blog.usetiful.com
Appcues Alternatives and Competitors
Miraç is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.
Source: blog.userguiding.com

Social recommendations and mentions

Based on our record, UserGuiding seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gainsight PX mentions (0)

We have not tracked any mentions of Gainsight PX yet. Tracking of Gainsight PX recommendations started around Mar 2021.

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 3 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: about 4 years ago

What are some alternatives?

When comparing Gainsight PX and UserGuiding, you can also consider the following products

Apty.io - Digital adoption platform for Enterprise software optimization

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

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