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Front VS Netomi

Compare Front VS Netomi and see what are their differences

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Front logo Front

The platform for exceptional customer service at scale.
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Netomi logo Netomi

Our AI customer service and support platform helps you take care of the customers you have worked so hard to win. Learn about Netomi and request a demo now.
  • Front Landing page
    Landing page //
    2023-07-31
  • Netomi Landing page
    Landing page //
    2023-06-21

Netomi will allow your customer service team to have the ability to delight your customers with automatic resolution. Provide automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Introduce proactive, predictive care to resolve issues before they even happen.

Our enterprise-grade platform is industrial-scale without industrial weight. We make it as easy as possible to configure, manage and train the AI, and launch within seconds. A company does not need technical staff to use the platform – it can be used and run by customer support agents and their managers. We work beautifully in the channels where your customers are today, so you can support everyone, everywhere, anytime.

We resolve issues for your customers with precision and speed. We integrate with enterprise-grade back-end systems including Order Management Systems, CRM platforms, Inventory Management systems and more to provide real-time real value to your customers. Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

Front videos

+ Add

How Front transforms your inbox into a customer communication hub | Front Product Demo

More videos:

  • Review - Meet Front, the easiest way to manage email with your team
  • Review - Is This The NEXT BIG Survival Game? The Front Gameplay Preview
  • Review - The Front | Steam Reviews say it's good AND IT IS!
  • Review - The Front - A PC Gaming Masterpiece or Miss?
  • Review - The Front - First Look!
  • Review - What is Front?

Netomi videos

+ Add

Saving Customers & Agents Time with AI: Puneet Mehta at Netomi

Category Popularity

0-100% (relative to Front and Netomi)

Front

Netomi

Help Desk
100 100%
Help Desk
0% 0
Customer Support
93 93%
Customer Support
7% 7
Tool
0 0%
Tool
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

Share your experience with using Front and Netomi. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Front and Netomi

Front Reviews

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Front is a great email marketing tool, but it isn't a complete service desk for customer support. If you're looking for a help desk software that's customizable to your needs, then our list on the best Front alternatives is a good place to start.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Front relies on third-party integrations to equip its platform with multiple channels. The platform doesn’t have a native voice or text app, help center, or knowledge base. Fewer communication channels can create roadblocks for customers who want to connect on their preferred channels.
Source: www.zendesk.com
10 Best Alternatives to Microsoft Outlook to Try in 2023
Front calls itself a customer communication platform, but it offers a lot of the same functionality as some of the email clients and providers on this list. It's a shared inbox solution that helps your team manage email, chat, social media, and SMS marketing in a single, convenient platform.
Source: mysignature.io
11 Top Outlook Alternatives to Try
As you can probably tell, Front is aimed at business use, so there’s no free or individual plan. It is perfect for B2B email marketing.
Source: kinsta.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...
Source: zapier.com

Netomi Reviews

We have no reviews of Netomi yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Front mentions (18)

  • User for Solely BCC Email Logging?
    I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: 7 months ago
  • Share your Dock! I'll go first
    Google image search say it's this: https://front.com/. Source: about 1 year ago
  • Web-based Shift/Front alternative for ChromeOS?
    I also googled "Shift alternatives" and found front.com which has a web application. Source: about 1 year ago
  • Integration W/ Live Chat Box On Website
    I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 1 year ago
  • Help me find Better CRM, webchat, invoicing, accounting software
    For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 1 year ago
View more

Netomi mentions (0)

We have not tracked any mentions of Netomi yet. Tracking of Netomi recommendations started around Mar 2021.

What are some alternatives?

When comparing Front and Netomi, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

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