Software Alternatives & Reviews

Freshworks Live Chat VS Asana

Compare Freshworks Live Chat VS Asana and see what are their differences

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Asana logo Asana

Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

  • Asana Landing page
    Landing page //
    2023-10-10

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

Asana features and specs

No features have been listed yet.

Freshworks Live Chat videos

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Asana videos

Asana Review + Demo: Top 5 Reasons Asana Is The Best Project and Team Management Tool

More videos:

  • Review - Asana: Full Review (2019) (with timestamps)
  • Review - Asana Warning! Top 5 Reasons To Avoid Asana Project Manager (Before You Buy Asana Review)

Category Popularity

0-100% (relative to Freshworks Live Chat and Asana)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Live Chat
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using Freshworks Live Chat and Asana. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshworks Live Chat and Asana

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Asana Reviews

  1. Good, but not the best.

    While Asana is a robust task management and project planning tool, in my experience, it falls slightly short when compared to Trello, particularly in terms of user-friendliness and simplicity. Asana offers a variety of features such as multiple project views (list, board, timeline, calendar), custom fields, and reporting tools, which can be highly beneficial for complex project management. However, I found that the learning curve can be steep, especially for team members not familiar with this type of software. The interface, while feature-rich, can feel a bit cluttered and overwhelming for new users. On the other hand, Trello shines in its simplicity and straightforward design. The visual card and board system is intuitive and easy to grasp, making it a more accessible tool for team members of varying tech proficiency levels. Additionally, Trello's user interface is cleaner and more streamlined, which contributes to an overall more enjoyable user experience.

    In terms of collaboration, both tools provide good collaborative features like commenting, tagging, and task assignment. However, I appreciate Trello's flexibility with its Power-Ups, allowing integration with a wide array of apps which enhances its functionality. In conclusion, while Asana is a powerful tool with extensive features, I prefer Trello for its ease of use, simplicity, and intuitive design. However, I do see the value of Asana for larger teams or more complex projects.

    🏁 Competitors: Trello
  2. A Solid Project Management Tool, but Not the Best on the Market

    Asana is a popular project management tool that has a lot to offer. It is fast and versatile, making it easy for individuals and teams to collaborate and get things done. The interface is clean and user-friendly, and there are plenty of features to help you organise and track your projects.

    However, while Asana is a good tool, it is not the best on the market. One of its main weaknesses is its lack of advanced reporting and analysis capabilities. It can be challenging to get a comprehensive view of your projects and how they are progressing, especially if you have a large number of them.

    Another issue is the cost. Asana can be expensive for teams with a lot of members, especially when compared to other project management tools that offer similar features at a lower price point.

    🏁 Competitors: Trello
    👍 Pros:    Fast|Clean ui|Excellent features
    👎 Cons:    No reporting|Expensive
  3. Coordinate and manage in teams the tasks and the circulation of work of a plan.

    Asana is a very representative app for the work environment I'm a part of with team members and users it's stellar for: • To manage it on the web and portable devices • With option and manageability on the web • To set up projects and invite team members. • The projects have a roadmap to know the displacement of each activity. • Tasks can contain subtasks to keep track of work • Allows granting tasks, define expiration periods. • Effective and useful for adding files, making comments, and tags.

    🏁 Competitors: Trello, Wrike
    👍 Pros:    Asana proceeds effectively by promoting and supporting the work plan process for each project in terms of: • to arrange and establish the work to be executed for a given project. • to distribute and share among the members the tasks of a project. • flexible to locate and work those minimum activities of a task. • to fix and assign who will be in charge of the tasks. • it is consistent to fix the structured tasks and visualize the phases and their movements. • to set dates for a project from start to finish. • with the option to handle related tasks that in one way or another are dependent on each other.
    👎 Cons:    Asana, is substantial to give continuity to the acquired commitments, it gathers everything necessary for the satisfactory completion of the work plans, being so it is a fantastic application as long as i have no adverse consequences while i am using it.

The Ultimate List of 20 Best AI Work Management Tools
Asana Intelligence: Asana leverages AI algorithms to provide task recommendations, goal-based resource management, and health checks based on historical data and user behavior, helping users prioritize and manage tasks more efficiently.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Asana compared to ClickUp: Asana has a simpler layout, which most users love compared to ClickUp. ClickUp lacks visibility of team workload, while Asana has a dedicated feature that gives valuable insights into how projects develop. Asana also lets managers track goals and monitor team performance which is essential for reporting.
Source: ayanza.com
Breeze vs. Asana - The best Asana alternative is Breeze
What is the difference between Breeze and Asana? The main reason to use Breeze instead of Asana is because it is faster, simpler and easier. When using Breeze you can talk to a real person about everything - we listen to your feedback, add features you need, and evolve with our users.
Source: www.breeze.pm
12 BEST Wrike Alternatives for Project Management in 2022
Asana is an ideal project management software for small teams. It is available in three different versions Free, Premium & Enterprise.
Source: www.guru99.com
14 Best Wrike Alternatives For Project Management In 2022
Asana and Wrike are similar in their “freemium” payment model, but differ in some other basic capacities. Wrike has more of a set structure for project management, whereas Asana has greater flexibility, similar to Hive. Project views in Asana include list, boards, timeline and portfolios, whereas Wrike has a Gantt view, timelog view, table view, analytics view, file view,...
Source: hive.com

Social recommendations and mentions

Based on our record, Asana seems to be more popular. It has been mentiond 86 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshworks Live Chat mentions (0)

We have not tracked any mentions of Freshworks Live Chat yet. Tracking of Freshworks Live Chat recommendations started around Mar 2021.

Asana mentions (86)

View more

What are some alternatives?

When comparing Freshworks Live Chat and Asana, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Basecamp - A simple and elegant project management system.