Software Alternatives & Reviews

Freshservice VS MailArchiva

Compare Freshservice VS MailArchiva and see what are their differences

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
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MailArchiva logo MailArchiva

MailArchiva is an email archiving, email compliance, and e-Discovery enterprise server.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • MailArchiva Landing page
    Landing page //
    2022-04-23

MailArchiva is an enterprise-level email archiving, e-discovery, forensics and compliance solution. MailArchiva has been installed in some of the world's most demanding IT environments since 2006. The server is designed to make the storage and retrieval of long-term email data as convenient as possible and is ideal for companies needing to satisfy e-Discovery records requests in a timely and accurate manner.

MailArchiva

$ Details
freemium $490.5 / Annually (10 users)
Platforms
Linux Windows Web
Release Date
2006 January

Freshservice features and specs

No features have been listed yet.

MailArchiva features and specs

  • Synchronize emails, folders, calendar and contacts: Yes
  • Search using query builder or powerful query language: Yes
  • Bulk export to popular formats: Yes, PDF, PST and others
  • Search using query builder or powerful query language: Yes
  • Generate report on search results: Yes
  • Search inside attachment content: Yes
  • Bookmark frequently used search queries and run unattended: Yes
  • Chart social relations between users: Yes
  • Tag relevant items and share notes with users: Yes
  • Share access to mailboxes with multiple users or groups: Yes
  • Browse mailbox folders, calendar and contacts: Yes
  • View & export conversation threads: Yes
  • Restore data to mailboxes: Yes
  • Render attachment content inside exported PDF's: Yes
  • Export search results to CSV format: Yes
  • Establish authenticity of email data: Yes
  • Analyse traffic breakdown over time: Yes
  • View real-time charts and status alerts: Yes
  • Monitor server performance via JMX: Yes
  • Index and display journal envelope fields: Yes
  • Maintain a detailed audit trail of all system activity: Yes
  • Define retention policies and place hold on items: Yes
  • Protect against tampering of archive data: Yes
  • Archive emails, calendars and contacts: Yes
  • Archive to object storage or compound archive files: Yes
  • Rollover data into separate volumes per size or date: Yes
  • Auto backup of incoming data: Yes
  • Import data from common formats & mail servers : Yes
  • Search from anywhere using a web browser: Yes
  • Supports most mail servers and services (e.g. MS Exchange, Office 365, Google Workspace and others): Yes
  • Multi language and region support: Yes
  • Context sensitive help & online knowledge base: Yes
  • Login using TOTP based authentication: Yes
  • Data encrypted using AES-256: Yes
  • Manage certificates and TLS used throughout: Yes
  • Scan for viruses: Yes
  • Login to web console using AD, Azure, Google or LDAP credentials: Yes
  • Retrieve & search data using REST API: Yes

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

MailArchiva videos

MailArchiva Intro

Category Popularity

0-100% (relative to Freshservice and MailArchiva)
Project Management
100 100%
0% 0
Email Archiving
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Email Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and MailArchiva

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

MailArchiva Reviews

  1. Unashamed self-review

    Being one of the product's primary developers, I have a naturally biased opinion. However, I'd just want to state that, while there is always space for improvement, I believe that after 16 years of development, MailArchiva is presently in excellent shape for any firm, small or large, whose needs are aligned with common email archiving or e-discovery requirements.

    👍 Pros:    Fast & accurate search|Tight integration with microsoft 365|Quick import from mail services|Flexible bulk export options
    👎 Cons:    Standalone solution

Social recommendations and mentions

Based on our record, Freshservice should be more popular than MailArchiva. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

MailArchiva mentions (2)

  • Piler (piler.org)
    I started to look at mailarchiva (https://mailarchiva.com up to 9 inboxes) and came across piler. Source: over 1 year ago
  • How do you handle email retention
    You should be running a mail archive so that no matter what a message can be retrieved - I like mailarchiva - does the job and they dont price gouge https://mailarchiva.com/. Source: about 3 years ago

What are some alternatives?

When comparing Freshservice and MailArchiva, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

MailBakup - Mailbakup is an all-in-one IT solution that provides an in-demand set of e-mail backup solution to save valuable data from the web-based email account to location derive easily and quickly.

Basecamp - A simple and elegant project management system.

Vaultastic - Vaultastic’s on-demand SaaS platform provides Protection, Visibility & Control for your Critical Business Data with Agile Cloud Archival.

Redmine - Flexible project management web application

MailVault - MailVault is a cloud-based IT software that archives and self-prunes based on user settings.