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Freshservice VS IBM Workload Automation

Compare Freshservice VS IBM Workload Automation and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

IBM Workload Automation logo IBM Workload Automation

IBM Workload Automation helps increase productivity and governance of enterprise business workloads with hybrid automation and applied analytics.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • IBM Workload Automation Landing page
    Landing page //
    2023-03-28

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

IBM Workload Automation features and specs

  • Comprehensive Automation
    IBM Workload Automation provides a wide range of automation capabilities across different platforms and environments, which can simplify complex workflows and improve operational efficiency.
  • Scalability
    The software supports scalability, allowing businesses to grow and manage workflows efficiently as their needs and operations expand.
  • Integration Capabilities
    It offers strong integration capabilities with various applications, cloud environments, and IT infrastructure, facilitating seamless workflow management across different systems.
  • Improved Efficiency
    By automating repetitive tasks and processes, it reduces manual intervention, thereby improving operational efficiency and reducing the risk of human error.
  • Advanced Scheduling
    The solution provides robust scheduling features which allow precise control over the execution of workflows, including dependency management and triggering based on complex conditions.

Possible disadvantages of IBM Workload Automation

  • Complexity
    The extensive features and configuration options might result in a steep learning curve, especially for organizations that are new to workload automation tools.
  • Cost
    IBM Workload Automation can be expensive, which might be a constraint for smaller businesses or those with limited budgets.
  • Resource Intensive
    The system may require significant IT resources and expertise to deploy and maintain effectively, potentially straining smaller IT departments.
  • Customization Challenges
    While highly customizable, tailoring the solution to fit specific business needs might require substantial time and expertise.
  • Dependence on IBM Support
    Businesses might become reliant on IBM’s customer support for troubleshooting and complex implementations, which can lead to delays if support is not timely or efficient.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

IBM Workload Automation videos

+ Add

IBM Workload Automation Roadmap and Strategy Update

Category Popularity

0-100% (relative to Freshservice and IBM Workload Automation)

Freshservice

IBM Workload Automation

Project Management
100 100%
Project Management
0% 0
IT Automation
0 0%
IT Automation
100% 100
IT Management
100 100%
IT Management
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and IBM Workload Automation

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

IBM Workload Automation Reviews

9 Control-M Alternatives & Competitors In 2023
Verdict: IBM Workload Automation has been designed to simplify business, operational, and IT workflows. It is also capable of orchestrating event-driven and unattended workloads. Its user-friendly interface provides graphical views and embedded analytics that allow users to make data-driven decisions.
Source: www.softwaretestingmaterial.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

IBM Workload Automation mentions (0)

We have not tracked any mentions of IBM Workload Automation yet. Tracking of IBM Workload Automation recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and IBM Workload Automation, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Control-M - Control‑M simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.

Basecamp - A simple and elegant project management system.

Stonebranch - Stonebranch builds IT orchestration and automation solutions that transform business IT environments from simple IT task automation into sophisticated, real-time business service automation.

Redmine - Flexible project management web application

ActiveBatch - Orchestrate the entire tech stack with ActiveBatch Workload Automation & Job Scheduling. Build and manage workflows from one place.

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