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Freshservice VS Confluence

Compare Freshservice VS Confluence and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
Visit Website

Confluence logo Confluence

Confluence is content collaboration software that changes how modern teams work
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Confluence Landing page
    Landing page //
    2023-10-16

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Confluence videos

+ Add

Confluence Cloud Product Demo 2019

More videos:

  • Demo - Atlassian Confluence Demonstration Video
  • Review - (2016) Introduction to Confluence: Create, share, and collaborate on projects in one place

Category Popularity

0-100% (relative to Freshservice and Confluence)

Freshservice

Confluence

Project Management
55 55%
Project Management
45% 45
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Task Management
0 0%
Task Management
100% 100
IT Management
100 100%
IT Management
0% 0

User comments

Share your experience with using Freshservice and Confluence. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Confluence

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Confluence Reviews

Best Gitbook Alternatives You Need to Try in 2023
Confluence is a collaboration tool from Atlassian that focuses on remote-ready teams that need to organize content. It has a built-in editor and allows for version control, making it easy to track changes and collaborate with team members. Confluence also has a wide range of templates and add-ons available, allowing users to add all types of documents for a knowledge base....
Source: www.archbee.com
Best 25 Software Documentation Tools 2023
Confluence is the perfect way to collaborate with your team. Is a web-based team collaboration and documentation tool. It helps teams work together, share information and create documentation in a centralized and organized manner. It's a platform that allows the team to create, edit, and organize content such as documents, pages, blogs and multimedia.
Source: www.uphint.com
Introduction to Doxygen Alternatives In 2021
Confluence is a tool in the innovation stack category of project management. In Confluence, it is easy to capture the details which is often lost in email inboxes and shared network drives due to the fact that it is easy to browse, update, as well as use.
Source: www.webku.net
12 Most Useful Knowledge Management Tools for Your Business
The biggest downside to Confluence is that, although it offers incredible features, users have to pay extra for some of them. However, if you have ten or fewer users, you can use the tool for free.
Source: www.archbee.com
Doxygen Alternatives
Confluence is a tool in the technology stack category of project management. In Confluence, it is easy to capture the information which is often lost in email inboxes and shared network drives because it is simple to search, update, as well as use.
Source: www.educba.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

Confluence mentions (0)

We have not tracked any mentions of Confluence yet. Tracking of Confluence recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Confluence, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Redmine - Flexible project management web application

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Basecamp - A simple and elegant project management system.

Slack - A messaging app for teams who see through the Earth!

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