Based on our record, Freshservice should be more popular than Apache Karaf. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Apache Karaf with OSGi works pretty nice using annotation based dependency injection with the declarative services, removing the need to mess with those hopefully archaic XML blueprints. Too bad it's not as trendy as spring and the developers so many of the tutorials can be a bit dated and hard to find. Karaf also supports many other frameworks and programming models as well and there's even Red Hat supported... Source: about 3 years ago
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