Software Alternatives, Accelerators & Startups

Freshdesk Contact Center VS Genesys

Compare Freshdesk Contact Center VS Genesys and see what are their differences

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01
  • Genesys Landing page
    Landing page //
    2023-09-13

Genesys

Release Date
1990 January
Startup details
Country
United States
State
California
City
Daly City
Founder(s)
Alec Miloslavsky
Employees
5,000+

Freshdesk Contact Center videos

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Genesys videos

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Freshdesk Contact Center and Genesys)
Communication
35 35%
65% 65
VoIP
100 100%
0% 0
Enterprise Communication
37 37%
63% 63
Call Center Software
0 0%
100% 100

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Reviews

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Freshdesk Contact Center Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Freshdesk Contact Center and Genesys, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

klink.cloud - Streamline Customer Communication with Single Unified Platform

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community