Software Alternatives & Reviews
Register | Login

Fonality VS NICE inContact

Compare Fonality VS NICE inContact and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Fonality logo Fonality

Fonality is a leading business communications software that adapts to your changing needs.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Fonality Landing page
    Landing page //
    2021-07-29
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Fonality videos

+ Add

Fonality phone system

More videos:

  • Review - Fonality Contact Center
  • Review - Fonality - HUD - Transferring Calls

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Fonality and NICE inContact)

Fonality

NICE inContact

Communication
15 15%
Communication
85% 85
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
17 17%
Enterprise Communication
83% 83
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Fonality and NICE inContact. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Fonality and NICE inContact

Fonality Reviews

We have no reviews of Fonality yet.
Be the first one to post

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Fonality and NICE inContact, you can also consider the following products

Loop Communications - Loop Communications provides hosted VoIP business phone systems to small businesses and mid-sized companies.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Windstream Holdings - Windstream Holdings is a scalable cloud-based business phone solution that provides complete and unified communication applications to businesses of all sizes.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

BVoIP - BVoIP allows to easily add Cloud & On-Premise VoIP PBX to the product offering without having to re-invent the wheel or add another layer to the daily operations..

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Loading...