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Folder HelpDesk VS Jira Service Desk

Compare Folder HelpDesk VS Jira Service Desk and see what are their differences

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Folder HelpDesk logo Folder HelpDesk

Helpdesk ticket collaboration system

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Folder HelpDesk Landing page
    Landing page //
    2019-10-15
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Folder HelpDesk videos

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Folder HelpDesk and Jira Service Desk)

Folder HelpDesk

Jira Service Desk

Service Desk
6 6%
Service Desk
94% 94
Help Desk
3 3%
Help Desk
97% 97
Project Management
3 3%
Project Management
97% 97
IT Service Management
100 100%
IT Service Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Folder HelpDesk and Jira Service Desk

Folder HelpDesk Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Folder HelpDesk and Jira Service Desk, you can also consider the following products

SolarWinds Web Help Desk - Simplify service management and asset management with SolarWinds® Web Help Desk™.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

BMC Remedy - IT Service Management Suite

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Datto - Datto protects essential business data for tens of thousands of the world's fastest growing companies, delivering uninterrupted access to data on site, in transit, and in the cloud.

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