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Focus Contact Center VS NICE inContact

Compare Focus Contact Center VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Focus Contact Center logo Focus Contact Center

Call & Contact Center Software Focus Contact Center

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Focus Contact Center Landing page
    Landing page //
    2021-12-16
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Focus Contact Center videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Focus Contact Center and NICE inContact)

Focus Contact Center

NICE inContact

Communication
3 3%
Communication
97% 97
Call Center Software
7 7%
Call Center Software
93% 93
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Focus Contact Center and NICE inContact

Focus Contact Center Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Focus Contact Center and NICE inContact, you can also consider the following products

ClearTouch - ClearTouch offers integrated cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today!

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

MyOperator - MyOperator is a cloud-based call management system for voice communication purposes.

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