Software Alternatives, Accelerators & Startups

Flagsmith VS BoldDesk

Compare Flagsmith VS BoldDesk and see what are their differences

Flagsmith logo Flagsmith

Flagsmith lets you manage feature flags and remote config across web, mobile and server side applications. Deliver true Continuous Integration. Get builds out faster. Control who has access to new features. We're Open Source.
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BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Flagsmith Landing page
    Landing page //
    2021-10-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Flagsmith

$ Details
freemium
Platforms
-
Release Date
2018 June

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Flagsmith features and specs

  • Feature Flags: Yes
  • Remote Config: Yes
  • A/B/X Testing & Optimization: Yes
  • Organization Management: Yes
  • Integrations: Yes

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Flagsmith videos

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BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Flagsmith and BoldDesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Feature Flags
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Flagsmith and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using Flagsmith and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Flagsmith and BoldDesk

Flagsmith Reviews

The 8 best free and open-source feature flag services
BlogBackSign inBlogThe 8 best free and open-source feature flag servicesPosted byThe best open-source feature flag tools1. PostHogWhat is PostHog?Supported librariesHow much does it cost?2. UnleashWhat is Unleash?Supported SDKsHow much does it cost?3. GrowthBookWhat is GrowthBook?Supported SDKsHow much does it cost?4. FlagsmithWhat is Flagsmith?Supported SDKsHow much does it...
Source: posthog.com

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, Flagsmith seems to be a lot more popular than BoldDesk. While we know about 13 links to Flagsmith, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Flagsmith mentions (13)

  • Why use Open Source Feature Flags?
    Considering all these points, the team at Flagsmith has developed a feature flag management platform Flagsmith and made it open source. The core functionality is open and you can check out the GitHub repository here. I have utilized and authored several blogs discussing their excellent offerings and strategies. - Source: dev.to / 2 months ago
  • free-for.dev
    Flagsmith - Release features with confidence; manage feature flags across web, mobile, and server side applications. Use our hosted API, deploy to your own private cloud, or run on-premise. - Source: dev.to / over 1 year ago
  • Which startups are made using Django?
    Flagsmith is written in Django and is open source as well: https://flagsmith.com. Source: almost 2 years ago
  • The actual infrastructure costs of running SaaS at scale (billions of requests/month)
    Before we dive in, one important call-out: We provide our feature management product to customers in three ways depending on how they want to have it managed: Fully Managed SaaS API, Fully Managed Private Cloud SaaS API and Self-Hosted. The infrastructure costs that we are sharing is for our customers that leverage our Fully Managed SaaS API offering (try it free: https://flagsmith.com/) which represents a portion... - Source: dev.to / about 2 years ago
  • The Story Behind Our Open Source Ecommerce Platform with +9,000 GH stars in 6 months
    On March 15th, Sebastian Rindom, the CEO & Co-founder of Medusa, did an interview with Flagsmith where he talked about how Medusa started, why create a headless commerce solution, why make it open-source, and more. - Source: dev.to / about 2 years ago
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BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

What are some alternatives?

When comparing Flagsmith and BoldDesk, you can also consider the following products

LaunchDarkly - LaunchDarkly is a powerful development tool which allows software developers to roll out updates and new features.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ConfigCat - ConfigCat is a developer-centric feature flag service with unlimited team size, awesome support, and a reasonable price tag.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Unleash - Open source Feature toggle/flag service. Helps developers decrease their time-to-market and to increase learning through experimentation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.