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Five9 VS DreamFactory

Compare Five9 VS DreamFactory and see what are their differences

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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

DreamFactory logo DreamFactory

DreamFactory is an API management platform used to generate, secure, document, and extend APIs.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • DreamFactory Landing page
    Landing page //
    2023-10-09

DreamFactory is an API management platform used to generate, secure, document, and extend APIs. The platform is used within a wide variety of sectors, including banking, auto manufacturing, online gaming, consulting, and government.

Perhaps best known for its API generation capabilities, the platform can generate APIs for 20 databases including MySQL, Microsoft SQL Server, Oracle, and MongoDB, among others. Generators are also available for Excel, AWS S3, email delivery providers, and IoT.

Authentication and security is another core feature. APIs can be authenticated using API keys, Active Directory, LDAP, OAuth, OpenID Connect, SAML 2.0, and Okta. A robust yet convenient set of role-based access controls (RBACs) allow administrators to easily create highly tailored API access rules.

DreamFactory's scripting engine supports PHP, Python (version 2 and 3) and NodeJS. Developers can use the engine to create entirely scripted APIs which incorporate third-party libraries and packages. The scripting engine can also be used to extend existing endpoints, allowing developers to implement API composition, apply data masking and hiding, response transformation, and more.

Recently added features include restricted administrators, API scheduling, API auditing, and API generation connectors for Snowflake, Hadoop, and Apache Hive.

Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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DreamFactory videos

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Category Popularity

0-100% (relative to Five9 and DreamFactory)

Five9

DreamFactory

Communication
100 100%
Communication
0% 0
API Tools
0 0%
API Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
APIs
0 0%
APIs
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and DreamFactory

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

DreamFactory Reviews

7 Best NoSQL APIs
DreamFactory is a great choice for developers or businesses who want to create a quick API to work with a NoSQL database. The process couldn’t be easier. Developers only need to provide the database information, and DreamFactory automatically creates a full-fledged REST API or a SOAP API.
Source: www.programmableweb.com

Social recommendations and mentions

DreamFactory might be a bit more popular than Five9. We know about 1 link to it since March 2021 and only 1 link to Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

DreamFactory mentions (1)

What are some alternatives?

When comparing Five9 and DreamFactory, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Postman - The Collaboration Platform for API Development

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

AWS CloudTrail - AWS CloudTrail is a web service that records AWS API calls for your account and delivers log files to you.

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