Software Alternatives, Accelerators & Startups

Five9 VS AWS CloudTrail

Compare Five9 VS AWS CloudTrail and see what are their differences

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

AWS CloudTrail logo AWS CloudTrail

AWS CloudTrail is a web service that records AWS API calls for your account and delivers log files to you.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • AWS CloudTrail Landing page
    Landing page //
    2023-04-18

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

AWS CloudTrail videos

AWS Cloudtrail vs Cloudwatch in 15 minutes | AWS tutorial for beginners

More videos:

  • Review - AWS re:Invent 2018: Augmenting Security & Improving Operational Health w/ AWS CloudTrail (SEC323)

Category Popularity

0-100% (relative to Five9 and AWS CloudTrail)
Communication
100 100%
0% 0
API Tools
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
APIs
0 0%
100% 100

User comments

Share your experience with using Five9 and AWS CloudTrail. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and AWS CloudTrail

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

AWS CloudTrail Reviews

We have no reviews of AWS CloudTrail yet.
Be the first one to post

Social recommendations and mentions

Based on our record, AWS CloudTrail seems to be a lot more popular than Five9. While we know about 13 links to AWS CloudTrail, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

AWS CloudTrail mentions (13)

  • Programmatically reacting to S3 bucket external access exposures
    It uses CloudTrail events up to 90 days in the past and creates a tailor-made policy for the role based on the activity. - Source: dev.to / 10 months ago
  • AWS Security Survival Kit
    We know that CloudTrail is the bare minimum service to activate on a newly created AWS Account to track all activities on your AWS account. It helps, but this will not alert you to suspicious activities by itself. You still have to check periodically if something has gone wrong in multiple services and the console. - Source: dev.to / 10 months ago
  • Receiving Slack notifications when CloudTrail logging gets turned off
    Amazon CloudTrail is the surveillance camera for our accounts. It records every API call that any users or roles make. If we have multiple accounts set up in AWS Organizations, we can create a central trail in the management account. We can then enable logging to all accounts and all regions. Or, if we use Control Tower to set up the account structure, we don't need to do anything because it will automatically... - Source: dev.to / 10 months ago
  • Cloud Test Automation on AWS: The Role of QA Engineers
    Monitoring solutions - Familiarity with monitoring solutions like Amazon CloudWatch and AWS CloudTrail allows QA Engineers to proactively identify and address performance issues, ensuring optimal system functionality. - Source: dev.to / 12 months ago
  • 6 Best Practices for AWS Monitoring
    One of the first steps in AWS monitoring is to enable CloudTrail logging. This service allows you to track all API activity in your AWS account, including the actions taken by users, roles, and services. By enabling CloudTrail, you can get a complete picture of who is doing what in your AWS account and identify any unusual activity that could indicate a security issue. Source: about 1 year ago
View more

What are some alternatives?

When comparing Five9 and AWS CloudTrail, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Postman - The Collaboration Platform for API Development

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

DreamFactory - DreamFactory is an API management platform used to generate, secure, document, and extend APIs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Sentinet - API Management and SOA Governance for enterprises and developers