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Fider VS Delighted

Compare Fider VS Delighted and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Fider logo Fider

Fider is an open source, cross platform and free to use customer feedback platform for companies...

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Fider Landing page
    Landing page //
    2023-09-26
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Fider

Website
getfider.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Fider features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Fider videos

No Fider videos yet. You could help us improve this page by suggesting one.

+ Add video

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Fider and Delighted)

Fider

Delighted

Customer Feedback
41 41%
Customer Feedback
59% 59
User Feedback
48 48%
User Feedback
52% 52
Surveys
0 0%
Surveys
100% 100
Feedback
100 100%
Feedback
0% 0

User comments

Share your experience with using Fider and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fider and Delighted

Fider Reviews

30+ Customer Feedback Tools comparison
if you got the time, open-source gives you freedom for a custom solution and complete ownership. The only contenders are Fider and ClearFlask both licensed under AGPL3. While Fider is lacking analytic features and scalable infrastructure, it is ideal for small to medium volume. Whereas ClearFlask can be deployed either via a PostgreSQL DB for small deployments or a scalable...
Source: clearflask.com

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Delighted might be a bit more popular than Fider. We know about 2 links to it since March 2021 and only 2 links to Fider. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fider mentions (2)

  • Anyone use a Business Coach
    Next level is using a solution like Fider & assigning one of your staff as owners of gathering top voted feedback. Source: over 2 years ago
  • I have a problem with the management of users feedback for validating my idea
    Fider is the most simplest way to collect feedback and engage with your prospects and customers. getfider.com it is opensource and they have a hosted model with donation option starting from $2. Source: about 3 years ago

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Fider and Delighted, you can also consider the following products

Nolt - A fast & beautiful way to collect user feedback

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Upvoty - User feedback in 1 simple overview 🔥

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Survicate - Collect feedback on your website and find out more about your visitors.

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