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FeedbackSpark VS Usersnap

Compare FeedbackSpark VS Usersnap and see what are their differences

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FeedbackSpark logo FeedbackSpark

FeedbackSpark is in-product micro survey tool that helps product teams to remove guesswork from product development. Harness the voice of customer to drive product success.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • FeedbackSpark FeedbackSpark Dashboard
    FeedbackSpark Dashboard //
    2024-03-02
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

FeedbackSpark

Website
feedbackspark.com
Pricing URL
Official FeedbackSpark Pricing
$ Details
paid Free Trial $49.0 / One-off
Platforms
-
Release Date
-
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

FeedbackSpark features and specs

No features have been listed yet.

Usersnap features and specs

  • Screen recording: Yes
  • Voice recording: Yes
  • Feedback widget: Yes
  • Feedback boards: Yes
  • Feedback & Commenting: Yes
  • Bug Tracking: Yes
  • Integrations: Yes
  • Feedback Collector: Yes
  • Flexible Pricing: Yes
  • NPS Widget: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer portal: Yes
  • Surveys: Yes

FeedbackSpark videos

No FeedbackSpark videos yet. You could help us improve this page by suggesting one.

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Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to FeedbackSpark and Usersnap)

FeedbackSpark

Usersnap

Surveys
100 100%
Surveys
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Product Development
100 100%
Product Development
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100

Questions and Answers

As answered by people managing FeedbackSpark and Usersnap.

Why should a person choose your product over its competitors?

FeedbackSpark's answer

Range of powerful features designed specifically for digital product teams:

  • No-code Surveys: Craft engaging surveys without coding business logic.
  • Customizable theme: Tailor the appearance of your surveys to align with your product's look and feel.
  • Templates: Get started in no time with our library of pre-built survey templates.
  • Accurate Targeting: Leverage user attributes to precisely target specific user groups.
  • Comprehensive reports: Visualize trends, distribution, and patterns.
  • Logic and Branching: Create dynamic surveys that adapt based on previous responses.

User comments

Share your experience with using FeedbackSpark and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare FeedbackSpark and Usersnap

FeedbackSpark Reviews

We have no reviews of FeedbackSpark yet.
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Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FeedbackSpark mentions (0)

We have not tracked any mentions of FeedbackSpark yet. Tracking of FeedbackSpark recommendations started around Sep 2023.

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: 12 months ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / almost 2 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 2 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 2 years ago

What are some alternatives?

When comparing FeedbackSpark and Usersnap, you can also consider the following products

Back Market - the refurbished (super) market

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Tracksuit - Beautiful, always-on, and radically affordable brand tracking for modern consumer brands. Tracksuit is the new way to measure, understand and communicate the value of brand.

Marker.io - Visual feedback and bug reporting tool for websites

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

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