Feedback Fish VS Usersnap

Compare Feedback Fish VS Usersnap and see what are their differences

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Feedback Fish

Collect feedback & make your customers happy.

Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Landing page //
2020-07-13

Landing page //
2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Feedback Fish

Website: feedback.fish
Pricing URL: -
$ Details: -
Platforms: -
Release Date: -

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Usersnap

Website: usersnap.com
Pricing URL: Official Usersnap Pricing
$ Details: paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms: Google Chrome Firefox Browser
Release Date: 2020 January

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Feedback Fish features and specs

Ease of Use
Feedback Fish offers a simple and intuitive interface, making it easy for users to quickly set up feedback forms without extensive technical knowledge.
Quick Integration
The platform provides effortless integration with various websites and platforms, requiring minimal coding and setup time.
Real-Time Notifications
Users receive real-time notifications when new feedback is submitted, allowing for prompt responses and actions.
Customization Options
Feedback Fish allows for customization of the feedback widget to match the look and feel of the website, ensuring a seamless user experience.
Data Export
The platform provides options for exporting feedback data, making it easy to analyze and integrate with other tools.

Possible disadvantages of Feedback Fish

Pricing
For small businesses or individual users, the pricing might be on the higher side compared to alternative feedback collection solutions.
Limited Advanced Features
Feedback Fish may lack some advanced features that larger enterprises might require, such as detailed analytics or advanced reporting.
Dependence on Internet Connection
Since it's a web-based tool, users need a stable internet connection to set up and receive feedback, which might be a limitation in low-connectivity environments.
Learning Curve for Customization
Although generally easy to use, there may be a learning curve for customizing the feedback widget to fit specific design requirements completely.
Limited Language Support
Feedback Fish might not support multiple languages or localization, which could be a drawback for global businesses aiming for wider reach.

Usersnap features and specs

Screen recording
Voice recording
Feedback widget
Feedback boards
Feedback & Commenting
Bug Tracking
Integrations
Feedback Collector
Flexible Pricing
NPS Widget
Customer Support
Customer Feedback Widget
Customer portal
Surveys

Analysis of Feedback Fish

Overall verdict

Feedback Fish is generally considered a good choice for those who need a straightforward and effective solution to receive and manage user feedback. Its features cater well to small to medium-sized businesses and developers who prioritize ease of use and integration capabilities.

Why this product is good

Feedback Fish is known for its simplicity and user-friendly interface, which makes it easy for businesses and developers to collect feedback from users. It integrates well with various platforms and offers customizable feedback widgets, enabling users to gather insights directly from their website visitors. Its focus on privacy and data protection is another highlight, offering confidence to those concerned about data security.

Recommended for

Feedback Fish is particularly recommended for startups, small business owners, web developers, and digital product teams who need a lightweight feedback tool that provides essential features without overwhelming complexity.

Analysis of Usersnap

Overall verdict

Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Feedback Fish videos

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Usersnap videos

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Usersnap - Grow your product with the clarity of customer feedback

Category Popularity

0-100% (relative to Feedback Fish and Usersnap)

Feedback Fish

Usersnap

Customer Feedback

56 56%

Customer Feedback

44% 44

User Feedback

50 50%

User Feedback

50% 50

Feedback

100 100%

Feedback

0% 0

Visual Bug Reports

0 0%

Visual Bug Reports

100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Feedback Fish and Usersnap

Feedback Fish Reviews

We have no reviews of Feedback Fish yet.
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Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion

Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!

Source: mopinion.com

Top 10 Bug Tracking Tools for Web Developers and Designers

Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Feedback Fish should be more popular than Usersnap. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Feedback Fish mentions (6)

Ask HN: What was an interesting project you started and finished over a weekend?
With three friends, we built and launched a SaaS product over a weekend and live-streamed ourselves doing it[0]: https://feedback.fish It was a ton of fun, about 1,000 people tuned in over the course of those ~60 hours. The product was acquired about a year later. [0]: https://productweekend.live. - Source: Hacker News / about 1 year ago
I'm building a widget to help you collect feedback from your users and I'm looking for beta testers?
You are literally copying https://feedback.fish/. Source: almost 3 years ago
How do you SaaS owners log bugs?
You can use an embeddable widget like feedback fish or question to have your users report bugs & ideas. Feedback fish lets them take a screenshot, question lets them record a video. Source: over 3 years ago
I build a small tool to easily and cheaply gather customer feedback using my SaaS
What about feedback.fish ? What's their UVP and competitive advantage? Source: over 3 years ago
I build a small tool to easily and cheaply gather customer feedback using my SaaS
Inspired by feedback.fish much? ;). Source: over 3 years ago

Usersnap mentions (4)

Chatbot widget for support, bugs and feedback?
We are using User Snap. https://usersnap.com/. Source: about 2 years ago
Ask HN: Is there a tool / product that enables commenting on HTML elements?
Https://usersnap.com/ could be an option. - Source: Hacker News / almost 3 years ago
Customer Feedback
Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 3 years ago
User Feedback
Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 3 years ago