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Ecsow VS Aircall

Compare Ecsow VS Aircall and see what are their differences

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Ecsow logo Ecsow

Skype dialer,auto dialer,predictive dialer, phone dialer, Ecsow is a fully featured outbound dialing system integrated with Skype.

Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
  • Ecsow Landing page
    Landing page //
    2021-10-19
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Ecsow videos

+ Add

How to count the call success rate of Ecsow dialer?

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Category Popularity

0-100% (relative to Ecsow and Aircall)

Ecsow

Aircall

CRM
100 100%
CRM
0% 0
Communication
3 3%
Communication
97% 97
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ecsow and Aircall

Ecsow Reviews

  1. Don't Use it Production. It's a series of issues everyday

    DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job. I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.

    here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.

    🏁 Competitors: GoAutodial, VICIdial Contact Center Suite
    👍 Pros:    On premise dialer
    👎 Cons:    1) it gets confused in deciding if a call is an answering machine or a real person|2) very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.|3) often plays answering machine recording to a live person and vice versa which confuses our clients and makes a bad reputation of our business.|4) disconnects sip a lot( 60% time and efforts it consumes in time logout and reconnecting|5) sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.|6) very often it transfers answering machines to agents even when all the changes in settings have been done appropriately to make sure amd calls receive their recording. and live calls theirs|7) it invites negative reviews from customers on the website. customers getting frustrated and asking to fix stupid dialer.

Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com
7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ecsow mentions (0)

We have not tracked any mentions of Ecsow yet. Tracking of Ecsow recommendations started around Mar 2021.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: 11 months ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: over 1 year ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: over 2 years ago

What are some alternatives?

When comparing Ecsow and Aircall, you can also consider the following products

TouchStar Dialler - TouchStar Dialer is an outbound dialer and contact center solution providing features and functionalities you need to operate a contact strategy.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Newfies-Dialer - Newfies-Dialer is a Voice and SMS broadcasting application used for marketing, lead generation, political surveys, debt collection and emergency notifications

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Texo.cc - Texo.cc is an Agile Customer Interaction hub on cloud, enabling you to build Personalized...

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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