EcoReturns is an AI-ML-powered ecommerce returns app that reduces the economic and environmental impact of product returns.

Guaranteed High Savings

Reduce returns by an average of 30% and save up to 80% of operational costs by leveraging the power of AI. Gather actionable insights from high-end return analytics, offer exchanges, and intelligent incentives luring customers to retain a product instead of return. Automate the entire returns process with EcoReturns and let shoppers self-engage with your Shopify store seamlessly.

Real-time Return Updates and Visibility

Communicate with your shoppers in real-time via email or SMS and let them know about their shipment’s whereabouts.

Fully Customized Returns Portal

Communicate consistent brand messaging across your site with a fully customizable returns portal.

Generate Shipping Labels Automatically

EcoReturns lets you generate discounted shipping labels from your dashboard in just a click.

Sustainable Approach to Reduce Carbon Footprint

Reduce carbon footprint by focusing on returns prevention rather than returns management alone. Encourage shoppers to retain the product instead of return and stand a chance to become a climate change warrior.

Detailed Reporting and Analytics

Make data-driven decisions to prevent returns with access to returns data including return reasons, revenue lost to returns, average return and exchange rate, and more.

parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.