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eAssistance Pro VS UseResponse

Compare eAssistance Pro VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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eAssistance Pro logo eAssistance Pro

eAssistance Pro live chat software for customer support. Chat your website visitors at real time & turns into customers. Easy to install & fully customizable.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • eAssistance Pro Landing page
    Landing page //
    2023-09-21
  • UseResponse Landing page
    Landing page //
    2023-10-10

eAssistance Pro videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to eAssistance Pro and UseResponse)

eAssistance Pro

UseResponse

Customer Support
9 9%
Customer Support
91% 91
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
7 7%
Help Desk
93% 93
Live Chat
100 100%
Live Chat
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare eAssistance Pro and UseResponse

eAssistance Pro Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing eAssistance Pro and UseResponse, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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