Software Alternatives, Accelerators & Startups

EagleFiler VS Malcolm App

Compare EagleFiler VS Malcolm App and see what are their differences

EagleFiler logo EagleFiler

EagleFiler makes managing your information easy.

Malcolm App logo Malcolm App

Customer self-service made easy
  • EagleFiler Landing page
    Landing page //
    2020-01-27
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

EagleFiler

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

EagleFiler features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

EagleFiler videos

SCOM0619 - EagleFiler - Preview

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to EagleFiler and Malcolm App)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Note Taking
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing EagleFiler and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using EagleFiler and Malcolm App. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, EagleFiler seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

EagleFiler mentions (6)

  • How to Manage Large Collection of Images on a Mac?
    I just have my game images in folders. Often they're within projects in Obsidian because I use that to plan and make notes for my games. In the past I used EagleFiler but it's not cross-platform and I now use a Linux machine a lot so I've moved to use Obsidian generally - EagleFiler is a powerful tool for cataloguing all sorts of media though. Source: about 1 year ago
  • PKM that works with Mail.app
    Would EagleFiler achieve what you are looking for? Source: over 1 year ago
  • Favorite Email Backup / Archiver / Scheduler?
    EagleFiler can do this. It depends what email app you are using. The documentation lists the supported options. Source: over 1 year ago
  • Ask HN: How to save bookmarks locally including searchable content?
    Eagle Filer is really good for this on Mac![1] (Not affiliated) [1]: https://c-command.com/eaglefiler/. - Source: Hacker News / over 2 years ago
  • Black Friday & Cyber Monday 2021 🔥 List of Best Deals
    💸 (25% OFF) EagleFiler - Organize files on your Mac, archive e-mails, save Web pages, search everything. - Source: dev.to / over 2 years ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing EagleFiler and Malcolm App, you can also consider the following products

DEVONthink - DEVONtechnologies develops DEVONthink, DEVONagent, and other Mac and iOS apps for document and information management and web research.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Eagle App - Unify your creative inspiration in one place. Store anything – inspiring images, design mockups, illustrations, screenshots and more.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Inboard - Inboard is a Mac desktop application that helps organize your images. Perfected workflow

Zendesk Support - Social Customer Support and Help Desk and Ticketing