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Donesafe VS Request Tracker

Compare Donesafe VS Request Tracker and see what are their differences

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Donesafe logo Donesafe

Modular Compliance Management Software

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Donesafe Landing page
    Landing page //
    2023-10-17
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Donesafe videos

+ Add

5 minute overview of Donesafe's 'Infectious Disease (inc COVID-19)' app and 'Work From Home' app

More videos:

  • Demo - Extended Demo of Donesafe customised by KISS
  • Review - Creating an Observation in DoneSafe

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Donesafe and Request Tracker)

Donesafe

Request Tracker

Workplace Safety
100 100%
Workplace Safety
0% 0
Customer Support
0 0%
Customer Support
100% 100
Governance, Risk And Compliance
100 100%
Governance, Risk And Compliance
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Donesafe and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Donesafe mentions (0)

We have not tracked any mentions of Donesafe yet. Tracking of Donesafe recommendations started around Mar 2021.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 13 hours ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
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What are some alternatives?

When comparing Donesafe and Request Tracker, you can also consider the following products

EtQ Reliance - QMS integrates data to reduce risk and ensure compliance.

osTicket - osTicket is a widely-used open source support ticket system.

Safety Culture - SafetyCulture is the operational heartbeat of working teams around the world. Its mobile-first operations platform leverages the power of human observation to identify issues and opportunities for businesses to improve everyday.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Enablon - Enablon is a provider of sustainability management and quality, environmental health and safety software solutions.

Redmine - Flexible project management web application

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