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Dolibarr VS HelpScout

Compare Dolibarr VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Dolibarr logo Dolibarr

Dolibarr ERP CRM is an Open Source software package for small, medium or large companies, freelancers or foundations to manage business. It's a PHP project built by modules addition (invoice, proposal, contact, stock, order, hr, agenda. .

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Dolibarr Landing page
    Landing page //
    2023-10-22
  • HelpScout Landing page
    Landing page //
    2023-07-14

Dolibarr

Website
dolibarr.org
Pricing URL
-
$ Details
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Dolibarr videos

+ Add

Dolibarr ERP CRM and its ecosystem.

More videos:

  • Tutorial - How to manage your company with Dolibarr ERP
  • Review - Overview of Dolibarr ERP

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Dolibarr and HelpScout)

Dolibarr

HelpScout

ERP
100 100%
ERP
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Dolibarr and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dolibarr and HelpScout

Dolibarr Reviews

The Top 7 Open Source Invoicing And Billing Solutions in 2022
Have you heard of Dolibarr ERP & CRM? It is open-source software that will help you manage your invoices like a pro. We like that it is easy to install for developers, and all they have to do is ask you which features you want; then, they can customize it for you. It comes with modules such as Human Resources, Marketing, Finance, and more.
Source: isotropic.co
11 Best Open Source ERP Solution for Small & Medium Enterprises
Dolibarr ERP is an Open Source software package for small, medium or large companies, freelancers or foundations to manage businesses. It started its journey in 2002. Dolibarr is written in PHP and uses PostgreSQL, MariaDB, and MySQL databases.
Source: wperp.com
10 Best ERP Software Of 2021 (+ Free ERP Options)
Dolibarr doesn’t offer a mobile app, which is one of the few downsides of the software. Seeing as Dolibarr is free to use, it is a picky criticism to add that the UI isn’t as modern and clean as some of its contemporaries. What Dolibarr lacks in modernity, they make up for in convenience and flexibility.
Source: peoplemanagingpeople.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Dolibarr. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dolibarr mentions (1)

  • Invoicing software
    I'm using v4 and looking to migrate to Dolibarr ERP. Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Dolibarr and HelpScout, you can also consider the following products

Odoo - An all-integrated business app suite to unleash your growth potential.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ERPNext - The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tryton - Tryton is a three-tiers high-level general purpose application platform under the license GPL-3 written in Python and using PostgreSQL as database engine.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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