Dixa
NICE inContact
Genesys Cloud
Genesys PureConnect
Genesys Engage
Five9
UJET
Freshdesk
Linphone
MicroSIP
Zoiper
Jitsi
Skype
Sipdroid
Sipnetic
MizuDroid
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.
With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.
Dixa LinphoneNo features have been listed yet.
Based on our record, Linphone seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Well I can tell you that any SIP program can do this, one that comes to mind is Linphone. But you do need a provider. Almost all providers deal with UDP. You might be able to find one that transmits over tcp but that’ll be a very small list. TCP isn’t reliable for VoIP, for media anyway. At best you’ll find one that encrypts the signaling over TLS, which is TCP. But audio, even if encrypted too, is done over UDP.... Source: over 1 year ago
Does Linphone (https://linphone.org/) not meet that need of cross platform (website claims versions for all major OS'es) and open source (https://gitlab.linphone.org/BC/public/linphone-desktop)? - Source: Hacker News / over 1 year ago
Similarly, you can use any SIP (VoIP) provider (e.g. VOIPo Cloud), and configure the SIP account details in your native phone app. This way you will also be able to use a SIP softphone on your computer (e.g. LinPhone on Linux or Telephone on Mac), or even a real SIP phone in your home. Depending on your SIP plan you may or may not be able to make international calls this way. Source: over 2 years ago
I heard on RFD Fonus is using linphone.org to code their service. Source: almost 3 years ago
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
MicroSIP - MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Zoiper - Cross-platform VoIP softphone dialer for SIP and IAX systems
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Jitsi - Open-source video calling and chat platform.