Software Alternatives, Accelerators & Startups

Dixa VS Hubstaff

Compare Dixa VS Hubstaff and see what are their differences

Dixa logo Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Hubstaff logo Hubstaff

Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.
  • Dixa Landing page
    Landing page //
    2023-10-04

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.

  • Hubstaff Landing page
    Landing page //
    2022-01-31

Smarter, streamlined time tracking for any type of business. Track work hours, set limits, and get detailed timesheets to review and approve with one simple tool.

Automate the management of your remote team with proof-of-work tools that boost efficiency and build trust. Read more about our commitment to transparency, control, and access.

Let Hubstaff handle tedious admin tasks, like invoicing and payroll, so you can focus on growing your business.

Manage your crew anywhere and get razor-accurate timesheets with Hubstaff’s GPS-based features.

Dixa

Website
dixa.com
$ Details
paid Free Trial $39.0 / Monthly (Per agent / Per month)
Platforms
Ada Agillic Boost Capturi Certainly Chattermill Citrix CXmoments DeepL DigitalGenius Dynamics365 Ebbot Elevio Emarsys Factbranch Fullview Geckoboard Hubspot Injixo Klaus LangAI Lumoa Magento Marketo Muiros Nicereply Okta Pipedrive Playvox Plecto PowerBI Salesforce Shopify Solvemate Scorebuddy SentiSum StellaConnect Stitch SuperOffice Surfboard Tableau Thankful Unbabel Ultimate WooCommerce Zapier Zenloop Zowie
Release Date
2015 March
Startup details
Country
Denmark
State
Hovedstaden
City
Copenhagen
Founder(s)
Jacob Vous Petersen
Employees
50 - 99

Hubstaff

$ Details
freemium
Platforms
Mac OSX Windows Google Chrome iOS Android
Release Date
2013 January

Dixa features and specs

  • Incident and problem management Features: Main Feature Category
  • - Organize and prioritize service tickets: Yes
  • - Subscription-based notifications: Yes
  • - Ticket creation and submission: Yes
  • - Automated responses: Yes
  • - SLA management: Yes
  • - Expert directory: Yes
  • - ITSM collaboration and documentation: Yes
  • - Ticket response: Yes
  • - Attachments/Screencasts: Yes
  • Self Help Community Features: Main Feature Category
  • - External knowledge base: Yes
  • - Q and A: Yes
  • - Internal knowledge base: Yes
  • - Surveys/polls: Yes
  • Multi-Channel Help Features: Main Feature Category
  • - Customer portal: Yes
  • - Phone support: Yes
  • - Social Integration: Yes
  • - Help Desk CRM integration: Yes
  • - Live help chat: Yes
  • - IVR: Yes
  • - Email Support: Yes

Hubstaff features and specs

  • Time Tracking: Yes
  • Activity Monitoring: Yes
  • Screenshots: Yes
  • Timesheet Approvals: Yes
  • Project Budgeting: Yes
  • Payments: Yes
  • Invoicing: Yes
  • Time Off Requests: Yes
  • Reporting: Yes
  • Expense Tracking: Yes
  • GPS Tracking: Yes
  • Geofencing: Yes
  • Integrations: Yes

Dixa videos

Experience Dixa, the next-gen customer service platform

More videos:

  • Demo - Dixa Messenger
  • Review - Too Good To Go - Fighting Food Waste Around the World with Dixa

Hubstaff videos

Hubstaff Review: Is This Time Tracking Tool Any Good?!

More videos:

  • Review - Hubstaff Review & Best Bonus
  • Demo - Hubstaff Time Tracking Software Quick Demo

Category Popularity

0-100% (relative to Dixa and Hubstaff)
Communication
100 100%
0% 0
Time Tracking
0 0%
100% 100
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

Share your experience with using Dixa and Hubstaff. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dixa and Hubstaff

Dixa Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible...

Hubstaff Reviews

20 Employee Monitoring Software [2022 Updated List]
Hubstaff – This app monitors productivity while managing timesheets, billing, and payroll.
Source: traqq.com
Best Freelancer.com Alternatives For Hiring Developers
However, you conduct the vetting and hiring process outside the platform. After finding a suitable developer, you get in touch with them and discuss the necessary terms before working with them. However, Hubstaff has pre-vetted the freelancers on its platform. Thus, you can rest assured that they are of good quality.
Hubstaff vs Workstatus Vs Workpuls Vs Timedoctor- The Ultimate Faceoff
Hubstaff is a flexible employee time tracking app that can be used in many different industries, devices, and employee setup. You don’t need to worry about compatibility with your employees’ devices as Hubstaff supports Windows, macOS, Chrome, Android. It also comes at no cost if you’re looking for a free trial or money-back guarantee – there’s something perfect for everyone...
18 Valuable Wrike Alternatives To Crush Project Management In 2022
Hubstaff is consistently ranked higher than Wrike by leading tech review sites like G2, Capterra, and The App Store. One of the biggest reasons? Hubstaff offers proof of work features like optional screenshotting, keyboard and mouse activity tracking, and app and URL usage. Apps like Wrike fall short here.
Source: snacknation.com
10 Best Free Employee Timesheet Apps in 2020
Hubstaff is a time tracking software which provides online timesheets. This employee timesheet software will help you with the administrative work using time tracking, billing, and payroll functionalities. It follows manual as well as the automatic type of tracking.

Social recommendations and mentions

Based on our record, Hubstaff seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dixa mentions (0)

We have not tracked any mentions of Dixa yet. Tracking of Dixa recommendations started around Mar 2021.

Hubstaff mentions (6)

  • How do I keep good records of the work performed by me when working for my own business as either the business owner or an employee of the business? And some other related questions
    3.The only way I've come across to document the amount of time spent is to use timesheets or time tracking softwares. Some examples of time tracking softwares are Toggl, Hubstaff, and Time Doctor. Would time tracking softwares be more believable given that some independent tool is being used to track my tasks? Source: 11 months ago
  • Dear Project Managers, Stop Micromanagement Now!
    I remember one particular instance where I was working on a project, and my project manager started to take screenshots of my laptop's screen to check on my progress, using apps like Hubstaff. Every few minutes, like 10 minutes or so, she took screenshots to monitor what I was doing and how I was doing it. - Source: dev.to / over 1 year ago
  • Top 10 productivity tools for freelancers
    Hubstaff Hubstaff is a valuable time tracking system and it's an especially useful tool for freelancers and remote employees. Hubstaff provides proof of work in the form of activity levels, app and URL tracking, and the option to take screenshots taken periodically. - Source: dev.to / about 2 years ago
  • 5 Best Recruitment Softwares for Small Businesses in 2022
    Staffing solutions that integrate with apps like Recruitzi, Hubstaff, or TimeDoctor allow you to seamlessly track employee performance so you can schedule them more effectively while keeping costs low by cutting down on mistakes. Source: about 2 years ago
  • how does your manager monitor your productivity remotely?
    For everyone else, this is hubstaff's website. https://hubstaff.com/ According to them, 40,000 companies use it. They list some of them, so if you want to know what companies to avoid, there you go. Source: over 2 years ago
View more

What are some alternatives?

When comparing Dixa and Hubstaff, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Harvest - Simple time tracking, fast online invoicing, and powerful reporting software. Simplify employee timesheets and billing. Get started for free.