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DialogTech VS CloudCall

Compare DialogTech VS CloudCall and see what are their differences

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DialogTech logo DialogTech

DialogTech is an end-to-end call attribution and conversion platform.

CloudCall logo CloudCall

Communication software for your CRM
  • DialogTech Landing page
    Landing page //
    2021-12-20
  • CloudCall Landing page
    Landing page //
    2023-10-20

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration on the market, we bring people and technology closer together.

CloudCall. The closer the better.

DialogTech

Website
dialogtech.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2005 January
Startup details
Country
United States
State
Illinois
City
Chicago
Founder(s)
Irv Shapiro
Employees
100 - 249
Edit details

CloudCall

Website
cloudcall.com
Pricing URL
Official CloudCall Pricing
$ Details
paid Free Trial $15.0 / Monthly (Pro Edition)
Platforms
Windows Mac OSX
Release Date
-
Edit details

DialogTech features and specs

  • Comprehensive Call Tracking
    DialogTech offers advanced call tracking capabilities that provide detailed insights into call sources, customer interactions, and performance metrics, allowing businesses to refine their marketing strategies.
  • Integration Capabilities
    DialogTech integrates seamlessly with various marketing and CRM platforms, enabling businesses to consolidate data and optimize their marketing efforts through enhanced connectivity.
  • AI-Powered Insights
    The platform utilizes AI to deliver actionable insights from call data, helping businesses make informed decisions and improve customer engagement.
  • Real-Time Analytics
    DialogTech provides real-time analytics and reporting, allowing businesses to monitor campaign performance and adjust strategies promptly to maximize ROI.
  • Customizable Call Routing
    The service offers customizable call routing options, ensuring calls are directed to the right agents or departments, enhancing the customer experience.

Possible disadvantages of DialogTech

  • Price Point
    DialogTech can be considered expensive, especially for small businesses or startups with limited budgets.
  • Complexity
    The platform's extensive features and options may be overwhelming for users who lack technical expertise, leading to a steep learning curve.
  • Limited Customer Support
    Some users have reported limited customer service availability or delayed responses, which can be frustrating when encountering issues or needing assistance.
  • Data Privacy Concerns
    As with any call tracking software, there can be concerns regarding data privacy and compliance, particularly for businesses handling sensitive customer information.
  • Integration Challenges
    While DialogTech offers integration capabilities, some users may experience challenges or require technical assistance to fully integrate with their existing systems.

CloudCall features and specs

  • CRM Integration
  • Softphone
  • Inbound Calls Unlimited
  • Dedicated Direct Line Number
  • IVR
  • Call Recording
  • Click to Call
  • Mobile App
  • Queue Callback
  • Local Presence
  • Outbound Display DDis Pack
  • In-Call Consent
  • Power Dialler
  • Voicemail Drop

DialogTech videos

+ Add

Introducing DialogTech, The Global Leader in Call Analytics and Automation

More videos:

  • Review - I Can Do THAT with DialogTech?! 8 Reports You Aren't Using That Will Transform Your ROI
  • Review - Whiteboard Wisdom: How DialogTech Solved the Call Tracking Dilemma

CloudCall videos

+ Add

Change is Exciting

More videos:

Category Popularity

0-100% (relative to DialogTech and CloudCall)

DialogTech

CloudCall

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Communication
55 55%
Communication
45% 45
CRM
100 100%
CRM
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DialogTech and CloudCall

DialogTech Reviews

Best Call Center Software: The Complete List (2020 Update)
DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.
Source: biz30.timedoctor.com

CloudCall Reviews

Best Call Center Software: The Complete List (2020 Update)
CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system...
Source: biz30.timedoctor.com

What are some alternatives?

When comparing DialogTech and CloudCall, you can also consider the following products

Invoca - Call tracking & analytics software

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Monet Software - Workforce management & optimization for contact centers

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

Click2Coach - Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples.

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