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DeskPRO VS UserEcho

Compare DeskPRO VS UserEcho and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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DeskPRO logo DeskPRO

DeskPRO is a multi-channel help desk software.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • DeskPRO Landing page
    Landing page //
    2023-08-06
  • UserEcho Landing page
    Landing page //
    2021-10-22

DeskPRO videos

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BluestarLinux 5.15.10-2021.12.19 Deskpro KDE Arch Full Review

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to DeskPRO and UserEcho)

DeskPRO

UserEcho

Help Desk
15 15%
Help Desk
85% 85
Customer Support
13 13%
Customer Support
87% 87
Help Desk And Ticketing
14 14%
Help Desk And Ticketing
86% 86
Customer Service
21 21%
Customer Service
79% 79

User comments

Share your experience with using DeskPRO and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskPRO and UserEcho

DeskPRO Reviews

We have no reviews of DeskPRO yet.
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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

UserEcho might be a bit more popular than DeskPRO. We know about 1 link to it since March 2021 and only 1 link to DeskPRO. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskPRO mentions (1)

  • respect me, please.
    Nor free, but an affordable on-prem or cloud solution is deskpro.com. Source: 12 months ago

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

What are some alternatives?

When comparing DeskPRO and UserEcho, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - multi-channel inbox service for collaborative teams

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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