Software Alternatives, Accelerators & Startups

DeskDay VS Atera

Compare DeskDay VS Atera and see what are their differences

DeskDay logo DeskDay

World’s First Chat-based PSA Built for Modern-Day MSPs

Atera logo Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.
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  • DeskDay Landing page
    Landing page //
    2023-10-22

Introducing the world's first chat-based PSA, we're setting the gold standard for next-gen MSP IT support tools. Our mission of an AI-driven unified ecosystem is meticulously crafted to serve MSPs, cherish their customers, and empower every end-user. It's more than just support; it's a seamless, unified experience where every interaction matters.

  • Atera Landing page
    Landing page //
    2022-07-24

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. Manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with ChatGPT

DeskDay

Pricing URL
-
$ Details
-
Platforms
Web Windows Mac Linux
Release Date
2023 June

Atera

Website
atera.com
$ Details
paid Free Trial $99.0 / Monthly
Platforms
Windows Mac OSX Linux
Release Date
2001 January

DeskDay features and specs

No features have been listed yet.

Atera features and specs

  • Help desk & requests management: Yes
  • IT Asset Management: Yes
  • Network Monitoring: Yes
  • Remote Monitoring: Yes
  • Remote Desktop Access: Yes
  • Remote Control: Yes
  • Patch Management : Yes

DeskDay videos

Introducing DeskDay

Atera videos

Atera Review - An in depth look at the PSA and RMM for MSPs

More videos:

  • Review - Harry Brelsford's Review of Atera - the PSA and RMM solutions for true SMB MSPs!
  • Tutorial - Atera - All-in-one RMM and PSA platform

Category Popularity

0-100% (relative to DeskDay and Atera)
Help Desk
4 4%
96% 96
Monitoring Tools
0 0%
100% 100
Service Desk
100 100%
0% 0
RMM
100 100%
0% 0

Questions and Answers

As answered by people managing DeskDay and Atera.

What makes your product unique?

DeskDay's answer

⚡️ Introducing the world’s first chat-based PSA for MSPs.

Revolutionize your tech support with our next-gen PSA featuring seamless chat communication with users, instant ticket insights, dynamic QA dashboard, and immediate user feedback for swifter ticket resolutions. All in one game-changing platform.

Sign up now.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DeskDay and Atera

DeskDay Reviews

We have no reviews of DeskDay yet.
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Atera Reviews

  1. Great tool!

    Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to optimize their IT management.

    👍 Pros:    Improved efficiency|User friendly interface|Proactive monitoring
    👎 Cons:    Learning curve|Limited customization

HWMonitor Review & Alternatives for 2023
The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The remote systems being monitored do need to have agent software installed, however. The MSPs managers and technicians access the Atera dashboard through any...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required, and gain access to all Atera has to offer!
12 Best RMM Software and Tools for 2021
Atera RMM is widely regarded as one of the best remote monitoring platforms for MSPs on the market. Atera can automatically scan a network for devices and add them to the platform for monitoring. The scanning is continuous so that any other devices added after the initial setup are also discovered.
8 Best RMM Software and Tools
Atera is an IT management company based in Tel Aviv, Israel. They develop Atera’s RMM software, which is an all-in-one solution, combining the traditional RMM with Professional Services Automation (PSA), remote access, billing, and reporting into a single platform. Atera is one of the most comprehensive RRM tools on the market.
Source: www.pcwdld.com
Top IT Management Software 2021
Large companies tend to have employees in a variety of locations around the world that need IT support. Atera offers remote monitoring and management options, so your IT team can keep an eye on operations wherever they are. Alerts are delivered in real-time. You’ll know about problems as they arise and can mobilize your IT team quicker to respond to them.

Social recommendations and mentions

Based on our record, Atera should be more popular than DeskDay. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DeskDay mentions (2)

  • PSA Software for SMBs | PSA Tools for Small Businesses
    TRY DESKDAY . KNOW MORE. Source: 6 months ago
  • DeskDay Alpha Launch
    DeskDay Alpha is heading straight to your desks on June 7th, bringing an exciting ride that will transform your IT support delivery and catapult you into a new era of support solutions. 🚀. Source: 12 months ago

Atera mentions (5)

  • Chat is a mess...
    Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: over 1 year ago
  • Best HaloPSA alternatives?
    Check out atera.com and feel free to let me know if you have any questions! Source: over 1 year ago
  • Atera ticketing issue
    If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: almost 2 years ago
  • Phone Support
    Sharon from Atera here! - while we do not provide phone support we do offer live chat support with under 1 minute response time, for urgent matter it's advised to use that channel. You can reach the chat support from our website, atera.com (bottom right corner) or from within the app. If there is an issue you struggle with at the moment and you feel you're not getting the proper assistance, DM me ticket details... Source: almost 2 years ago
  • Password Reset
    Weird... As long as your email client isnt blocking the email I have absolutely no idea. Try using the live chat on the bottom right of the website. Source: over 2 years ago

What are some alternatives?

When comparing DeskDay and Atera, you can also consider the following products

SuperOps.ai - Remote Monitoring & Management(RMM) and Professional Services Automation(PSA) platform for Managed Service Providers

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HaloPSA - You’re in good company 100,000+ people, from 40+ countries, trust HaloPSA to centralise their business processes.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page