Software Alternatives, Accelerators & Startups

Delighted VS UserBit

Compare Delighted VS UserBit and see what are their differences

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

UserBit logo UserBit

A full-stack qualitative research platform for UX & product teams.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • UserBit Landing page
    Landing page //
    2021-10-04

UserBit is a real-time collaborative platform of tools that helps UX and product teams better understand business and customer needs. It lets you: Organize - interviews, feedback, audio, video, and notes. Synthesize - powerful qualitative analysis features like tagging, affinity diagrams, word clouds, and more. Leverage UX tools - easily create and share personas, journey maps, visual sitemaps and even case-study reports.

Delighted

$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February

UserBit

$ Details
freemium $60.0 / Monthly (5 Projects)
Release Date
-

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

UserBit features and specs

  • Unlimited team members: Yes
  • Interview management: Yes
  • Tagging & analysis: Yes
  • Survey data analysis: Yes
  • Insights & reporting: Yes
  • Notes & media: Yes

Delighted videos

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

UserBit videos

UserBit - UX design & Collaboration Platform

More videos:

  • Review - UserBit - UX Research and Collaboration Platform

Category Popularity

0-100% (relative to Delighted and UserBit)
Customer Feedback
100 100%
0% 0
User Experience
0 0%
100% 100
Surveys
100 100%
0% 0
Design Tools
0 0%
100% 100

User comments

Share your experience with using Delighted and UserBit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and UserBit

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

UserBit Reviews

We have no reviews of UserBit yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserBit should be more popular than Delighted. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

UserBit mentions (4)

  • Chooseing a UX analysis and repositrory tool, UXBit, Dovetail and Great Question are on the shortlist - whats your thoughts?
    I believe they meant https://userbit.com/. Source: about 2 years ago
  • Tools for organizing and understanding Customer Interview notes better?
    Userbit has interview management that offers exactly what you described. Click on a question, see all answers one below the other (cross-case analysis). Create insights, see/present/share all insights together, etc. Source: almost 3 years ago
  • What is the new tool for Spring 2021?
    My vote for https://userbitapp.com/ , for good analysis of... stuff. Source: about 3 years ago
  • Tools to automate analysis of interview notes?
    Automated tagging is a very difficult problem to solve for unless you provide a lot of preconfigured rules etc. However something like userbit can help you get there with features like bulk-tagging, etc. You can also split interviews by questions so you can do the analysis question by question. Source: about 3 years ago

What are some alternatives?

When comparing Delighted and UserBit, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Dovetail - Mobile Cloud-Based Dental Software

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Condens.io - Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.

Survicate - Collect feedback on your website and find out more about your visitors.

Talebook - Understand your client and kick-off your new project!