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Delighted VS Freshsales CRM

Compare Delighted VS Freshsales CRM and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Freshsales CRM logo Freshsales CRM

A full-fledged CRM for high-velocity sales teams.
Visit Website
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Freshsales CRM Landing page
    Landing page //
    2024-05-06

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Freshsales CRM

Website
freshworks.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Freshsales CRM features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Freshsales CRM videos

+ Add

Freshsales CRM Tool Review, Pricing, and Features

More videos:

  • Demo - Freshsales CRM Demo
  • Demo - Freshsales CRM Demo | Freshsales Explained in Under 7 Minutes
  • Tutorial - FreshSales CRM Tutorial in 2024: How To Use FreshWorks CRM

Category Popularity

0-100% (relative to Delighted and Freshsales CRM)

Delighted

Freshsales CRM

Customer Feedback
100 100%
Customer Feedback
0% 0
CRM
0 0%
CRM
100% 100
Surveys
100 100%
Surveys
0% 0
Sales
0 0%
Sales
100% 100

User comments

Share your experience with using Delighted and Freshsales CRM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Freshsales CRM

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Freshsales CRM Reviews

Top 21 Salesforce’s Competitors and Alternatives
Freshworks offers Freshsales, an AI-enabled solution for sales. This cloud-based platform provides lead scoring, phone, and email communications, and activity capturing. Although Freshsales can meet the needs of businesses of all sizes, it is best suited for SMBs.
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
Freshsales is a reliable Copper alternative that can help you grow your business. This sales-focused CRM solution provides you the capabilities to optimize your sales cycle and maximize your revenue. Freshsales helps automate time-consuming tasks so you can focus more on forming stronger relationships with your customers. It unifies customer data to help you get complete...
Source: www.bigcontacts.com
8 Best CRM for eCommerce Business in 2019
Freshsales has made a name for itself in the CRM user experience department, with its simple and easy-to-use interface. But that’s not all Freshsales CRM does. It does away with the need for bulky setup procedures and integrations that take hours to be up and running. It collates all the functions of a legacy CRM system and gives eCommerce firms a dynamic solution to manage...
Source: www.softwaresuggest.com
Looking for a Salesforce alternative?
Try Freshworks CRM (formerly Freshsales)—one of the best Salesforce alternatives that costs less and scales with you as you grow.
Source: www.freshworks.com

Social recommendations and mentions

Based on our record, Delighted should be more popular than Freshsales CRM. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Freshsales CRM mentions (1)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / about 2 years ago

What are some alternatives?

When comparing Delighted and Freshsales CRM, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Survicate - Collect feedback on your website and find out more about your visitors.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

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