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Delighted VS FeedbackButton.io

Compare Delighted VS FeedbackButton.io and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

FeedbackButton.io logo FeedbackButton.io

Get user feedback directly from your website with a simple feedback button.
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • FeedbackButton.io Landing page
    Landing page //
    2022-03-04

Feedback Button is a lightweight & unobtrusive feedback widget for collecting customer feedback directly from your website.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

FeedbackButton.io features and specs

  • Ease of Integration
    FeedbackButton.io offers simple integration options that allow users to quickly add a feedback button to their website, without the need for extensive coding knowledge.
  • Customizable
    The tool provides customization options to match the look and feel of the feedback button with the website's design, helping maintain brand consistency.
  • User Feedback Collection
    FeedbackButton.io enables the efficient collection of user feedback directly from a webpage, facilitating user engagement and improving service/product development.
  • Cost-Effective
    With affordable pricing, FeedbackButton.io is accessible to small businesses and startups looking to gather user insights without significant financial investment.
  • Responsive Design
    The feedback button is designed to be responsive, ensuring it works effectively on both desktop and mobile devices, allowing a broader range of user interactions.

Possible disadvantages of FeedbackButton.io

  • Limited Advanced Features
    Compared to more comprehensive feedback platforms, FeedbackButton.io may lack certain advanced features like detailed analytics or integrations with other software.
  • Potential for Feedback Overload
    If not managed well, the tool could lead to an overflow of feedback, which might be challenging for small teams to process and act upon in a timely manner.
  • Dependency on Third-Party Platform
    Relying on an external service for feedback collection could pose risks, such as service discontinuity or changes in pricing and terms.
  • Data Privacy Concerns
    Users might have concerns about how their feedback data is handled and stored, which could affect their willingness to provide honest input.
  • Learning Curve
    While integration is straightforward, users still need to learn how to effectively utilize all features offered by FeedbackButton.io, which may take time.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

FeedbackButton.io videos

No FeedbackButton.io videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Delighted and FeedbackButton.io)

Delighted

FeedbackButton.io

Customer Feedback
87 87%
Customer Feedback
13% 13
Surveys
100 100%
Surveys
0% 0
User Feedback
76 76%
User Feedback
24% 24
Feedback
0 0%
Feedback
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and FeedbackButton.io

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

FeedbackButton.io Reviews

We have no reviews of FeedbackButton.io yet.
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Social recommendations and mentions

Based on our record, Delighted should be more popular than FeedbackButton.io. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 3 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 4 years ago

FeedbackButton.io mentions (1)

  • I built a minimal and lightweight feedback/issue reporting widget for websites
    I recently just launched my side project Feedback Button. Today I'm pretty happy as I just got my first paying customer!! Source: about 3 years ago

What are some alternatives?

When comparing Delighted and FeedbackButton.io, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Qatchup - Enhance your product or website with QP widget. Gather feedback, report bugs, request features, and rate user experiences effortlessly. Sign up today to streamline your process and improve your project with real-time insights.

99testimonials - 99testimonials is an all-in-one tool to collect, manage, and showcase video and text testimonials. Perfect for SaaS, agencies, e-commerce, and real estate. Build trust, boost conversions, and grow your brand with authentic social proof.

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Survicate - Collect feedback on your website and find out more about your visitors.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

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