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Delighted VS Fathom

Compare Delighted VS Fathom and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Fathom logo Fathom

Financial intelligence and performance reporting
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Fathom Landing page
    Landing page //
    2023-07-14

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Fathom features and specs

No features have been listed yet.

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Fathom videos

+ Add

2019 Giant Fathom Test Ride and Review

More videos:

  • Review - 2020 Giant Fathom 2 27.5 Best Entry Level Mountain Bike?
  • Review - Giant Fathom 2 2019 MTB Hardtail Initial Review!

Category Popularity

0-100% (relative to Delighted and Fathom)

Delighted

Fathom

Customer Feedback
100 100%
Customer Feedback
0% 0
Financial Reporting
0 0%
Financial Reporting
100% 100
Surveys
100 100%
Surveys
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using Delighted and Fathom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Fathom

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Fathom Reviews

8 Live Website Traffic Tracking Tools to Use in 2023
Fathom uses a lightweight script that is faster, quicker, and better; it never slows down. No matter how many visitors you get, your website and fathom dashboard will never get slow, which is best for your website’s SEO. Fathom will notify you of certificate renewals and generate SSL certificates for custom domains.
Source: geekflare.com
The 6 Best AI Meeting Tools
The next AI meeting tool is Fathom. It allows its users to create meeting recordings in Zoom and transcripts of those meetings afterwards. Through actively clicking on a button, you can highlight moments in your meeting that will then be marked in the transcript.
Source: www.meetjamie.ai
10 Best Google Analytics Alternatives (Free & Paid)
Fathom claims to provide more detailed insights into your website traffic and performance than Google Analytics. In addition, it segments your traffic and examine data to see how different groups of users interact on your website.
Source: www.socialpros.co

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Fathom mentions (0)

We have not tracked any mentions of Fathom yet. Tracking of Fathom recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Fathom, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Jirav - Cloud Financial Reporting and Analytics for High Growth Companies

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Qvinci - Financial consolidation, reporting & benchmarking software

Survicate - Collect feedback on your website and find out more about your visitors.

Oracle Essbase - Oracle Essbase is an OLAP (Online Analytical Processing) Server that provides an environment for deploying pre-packaged applications or developing custom analytic and enterprise performance management applications.

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