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Delighted VS Exoprise

Compare Delighted VS Exoprise and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Exoprise logo Exoprise

Exoprise provides Digital Experience Monitoring for enterprise SaaS applications like Microsoft 365, Salesforce, ServiceNow, Active Directory, SSO, Okta, Box, and more!
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Exoprise Landing page
    Landing page //
    2021-03-12

Exoprise is the leader in Digital Experience Monitoring (DEM) for apps, services, and networks. Active and passive monitoring in one holistic solution provides IT with complete visibility and boosts employee productivity. Troubleshoot network performance, detect service provider outages, and capture real user experience for any application from any endpoint, anywhere.

CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowdsourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance.

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Platforms
-
Release Date
2013 February
Edit details

Exoprise

Website
exoprise.com
Pricing URL
Official Exoprise Pricing
$ Details
freemium $100.0 / Monthly (1000's of metrics for a particular application like Office 365)
Platforms
Windows Cross Platform JavaScript REST API Browser
Release Date
2014 March
Edit details

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Exoprise features and specs

  • Monitoring: Active, Passive and Crowd-Sourced
  • Deployment: Easy
  • Notifications: Proactive
  • Intelligence: 360 degree
  • Dashboards: Custom

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Exoprise videos

+ Add

How to Monitor ALL of Microsoft 365

More videos:

  • Demo - How to Monitor Microsoft 365 Teams Audio Video Performance
  • Demo - Better Together: Real User and Synthetic Monitoring for Business Success
  • Demo - Benchmark Network Capacity and Application Performance for Microsoft 365 Teams

Category Popularity

0-100% (relative to Delighted and Exoprise)

Delighted

Exoprise

Customer Feedback
100 100%
Customer Feedback
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Surveys
100 100%
Surveys
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using Delighted and Exoprise. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Exoprise

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Exoprise Reviews

We have no reviews of Exoprise yet.
Be the first one to post

Social recommendations and mentions

Exoprise might be a bit more popular than Delighted. We know about 2 links to it since March 2021 and only 2 links to Delighted. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

Exoprise mentions (2)

  • What does Remote Work mean for IT?
    A Digital Experience Monitoring (DEM) tool is what today’s IT teams need to properly support a distributed workforce. Source: almost 2 years ago
  • If You are upgrading to Windows 11, Do this first
    Visit exoprise.com and get a free trial of digital experience monitoring to test #Windows11 experience. Source: almost 2 years ago

What are some alternatives?

When comparing Delighted and Exoprise, you can also consider the following products

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Catchpoint - Catch issues before they impact your business

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Nagios Core - Nagios Core is a fastest-growing IT Infrastructure monitoring and alerting solution that is created for all sizes of businesses.

Survicate - Collect feedback on your website and find out more about your visitors.

ExtraHop - ExtraHop is a stream analytics platform that provides the fastest, richest, most complete visibility into all activity in IT infrastructure.

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