Software Alternatives, Accelerators & Startups

DebugMe VS Userback

Compare DebugMe VS Userback and see what are their differences

DebugMe logo DebugMe

DebugMe is a simple bug tracker for web designers and developers. Bug tracking, browser testing and giving visual feedback was never easier. Try it for FREE

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • DebugMe Landing page
    Landing page //
    2022-07-27
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
paid Free Trial $49.0 / Monthly ("Starter Plan", "Unlimited Feedback", "5 Team Members")
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

DebugMe features and specs

  • Visual Feedback
    DebugMe allows users to provide visual feedback directly on the web page by capturing screenshots and adding comments, making it easier for developers to understand issues.
  • Collaboration
    The tool facilitates collaboration among team members by allowing them to share issues and solutions with each other, streamlining the debugging process.
  • Browser Extension
    DebugMe offers a browser extension that simplifies the process of reporting bugs and feedback directly from the browser, improving usability.
  • Integration
    The platform integrates with popular project management tools like Trello, JIRA, and Slack, allowing for seamless workflow integration and issue tracking.
  • Ease of Use
    Users often find DebugMe intuitive and easy to use, with no extensive onboarding required, making it accessible to non-technical users.

Possible disadvantages of DebugMe

  • Limited Features
    Compared to more comprehensive debugging tools, DebugMe might lack advanced features needed by large teams for complex projects.
  • Pricing
    For some users, the pricing model may not be suitable, particularly for smaller teams or individual developers operating on a tight budget.
  • Performance
    Some users have reported performance issues, such as the tool slowing down during use, likely impacting efficiency during the debugging process.
  • Security Concerns
    There may be concerns about data privacy and security, as using a third-party tool involves sharing potentially sensitive information.
  • Learning Curve
    While generally user-friendly, some users may still experience a learning curve when initially setting up and using the tool effectively.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

DebugMe videos

DebugMe: A simple visual feedback & bug tracking tool

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to DebugMe and Userback)
Customer Feedback
23 23%
77% 77
Visual Bug Reports
20 20%
80% 80
Visual Feeback
23 23%
77% 77
Bug Reporting
100 100%
0% 0

Questions and Answers

As answered by people managing DebugMe and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DebugMe and Userback

DebugMe Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Another customer feedback tool that collects visual feedback (and offers bugtracking!) is DeBugMe. It has a built-in issue tracking tool and project management solution. For reporting issues, the tool includes a feedback toolbar which allows you to annotate the page. To review all bugs and feedback, DeBugMe also offers its own kanban board and can be integrated with Jira,...
Source: mopinion.com
Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
DeBugMe is a visual feedback tool that has a built-in bug tracking solution. Using a toolbar, users can easily annotate the page in view by drawing, highlighting, blacking out certain areas or even dropping a pin. In terms of project management, this tool is great for small teams. DeBugMe can be integrated with a wide range of other tools, including Jira, Trello, Pivotal...
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
DebugMe can track bugs visually and then embed code to the Meta tag of the website to resolve tracked issues. Clients can also include comments within the website by accessing it from any kind of web browsers. DebugMe tool acts as a meeting spot for the web developer, client and teams and then accomplish to be a complete project management solution. It has a creative toolbar...

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DebugMe mentions (0)

We have not tracked any mentions of DebugMe yet. Tracking of DebugMe recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: almost 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 2 years ago

What are some alternatives?

When comparing DebugMe and Userback, you can also consider the following products

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Marker.io - Visual feedback and bug reporting tool for websites

not8 - Sticky notes for websites (product review & feedback collection)

Survicate - Collect feedback on your website and find out more about your visitors.

zipBoard - ZipBoard is a web-based visual bug tracking & issue tracking tool that helps developers, testers and project managers collaborate during website and elearning development.