Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
No Damnlist videos yet. You could help us improve this page by suggesting one.
Accompany - Accompany platform integrates with email, contacts, social feeds and more to keep you informed on your professional connections.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Cloze - Smarter Relationship Management
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Introhive - CRMs are only as accurate as the data they contain. Promises of success and ease of use are left incomplete due to inaccurate data and the time required to manually input records.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.