PlayVox VS Introhive

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Introhive is a sales enablement and sales collaboration tool that updates vital customer and employee related sales data straight into your CRM. Introhive compiles all your online collaboration with particular sales prospects, via email, social media etc., and in turn inputs this information to the contacts profile to analyze sales success over an extended period of time. Introhive data findings are then presented to you in a graph to show the exact relationship your enterprise has with clients and prospects.