Cross CRM VS ManageEngine SupportCenter Plus

Cross CRM

Website

cross-crm.com

$ Details

-

Platforms

-

Categories

#HR And Payroll Software #HR Tools #Marketing

ManageEngine SupportCenter Plus

Website

manageengine.com

$ Details

paid Free Trial $995.0 / Annually (10 technicians)

Platforms

Windows Linux Browser Android iOS

Categories

#Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

Cross CRM features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

• Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
• Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
• Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
• Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
• Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
• Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
• Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
• Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.